Operations Manager

The Operations Manager at our fabrication company is a high-level leadership role designed to integrate and optimize the core functions of our business. This individual will serve as the strategic bridge between the sales department, production office, and field installation teams. You will be responsible for overseeing the entire project lifecycle — from job kickoff to final installation — ensuring that every department operates in harmony to deliver exceptional craftsmanship and service. Note: We will share more about the specific company this opportunity is for at the interview. Responsibilities: Project Management • Strategic Partnership: Take ownership of schedules, resource allocation, and labor procurement in partnership with the Production Manager . • Schedule Synchronization: Manage production and installation schedules to ensure seamless hand-offs between the shop and the field. • Resource Management: Direct and oversee material ordering and inventory management, communicating issues to ownership as they arise. Office & Business Management • Production & Office Oversight: Manage day-to-day office operations, including administrative duties, internal communications, and maintaining a productive office environment. • Financial Management: Oversee the invoicing process, manage accounts receivable, and ensure payroll data is submitted accurately and on time. • SOP Development: Lead the ongoing development, documentation, and implementation of Standard Operating Procedures (SOPs) across all departments to increase efficiency and capacity. • Inter-Departmental Liaison: Serve as the primary liaison between the administrative staff, production team, installation team, and management. Field & Installation Leadership • Installer Oversight: Directly oversee and manage the installation teams to ensure timely, accurate, and profitable completion of projects; handle employee performance matters. • Client Relations: Maintain communication with clients throughout the project lifecycle, resolving complex issues and ensuring total customer satisfaction. • Quality Assurance: Direct and manage all aspects of quality assurance for field projects, ensuring alignment with client expectations and company standards. • Problem Solving: Act as the senior point of escalation for installation challenges, making proactive decisions to minimize disruptions. Operations & Supply Chain Management • Performance Metrics: Implement and monitor specific performance metrics to evaluate overall productivity and quality standards. • Supplier Relations: Establish and maintain relationships with suppliers and negotiate contracts to ensure cost-effectiveness. • Inventory Procurement: Directly manage the procurement of materials in addition to monitoring inventory levels. Health, Safety, and Quality • Risk Assessments: Conduct regular risk assessments in addition to standard safety training. • Quality Enforcement: Develop and strictly enforce formalized quality assurance processes to address any issues promptly. Qualifications: Skills and Qualifications • Leadership Expertise: Proven ability to manage diverse teams, from administrative staff to field installers and production personnel. • Project Management: Strong mastery of project planning, scheduling, and execution within the construction or stone industry. • Communication: Exceptional verbal and written communication skills for interacting with clients, vendors, and internal leadership. • Critical Thinking: Advanced problem-solving skills to identify operational bottlenecks and implement effective, scalable solutions. • Software Proficiency: Proficient in Google Workspace and Stone Profit Systems (or similar PM software). • Safety & Compliance: Basic understanding of OSHA regulations and a commitment to maintaining a secure, accident-free work environment. Experience & Education • Experience: Minimum of 5+ years in operations or project management, ideally within the construction or stone fabrication industry. • Education: A degree in Business Administration, Construction Management, or a related field is preferred. • Leadership Background: Previous experience overseeing both office functions and field/production teams is highly desirable. • Industry Knowledge: Preference for candidates with specific knowledge of granite and quartz materials and fabrication techniques. Compensation: $90,000 - $105,000 yearly

• Project Management • Strategic Partnership: Take ownership of schedules, resource allocation, and labor procurement in partnership with the Production Manager. • Schedule Synchronization: Manage production and installation schedules to ensure seamless hand-offs between the shop and the field. • Resource Management: Direct and oversee material ordering and inventory management, communicating issues to ownership as they arise.Office & Business Management • Production & Office Oversight: Manage day-to-day office operations, including administrative duties, internal communications, and maintaining a productive office environment. • Financial Management: Oversee the invoicing process, manage accounts receivable, and ensure payroll data is submitted accurately and on time. • SOP Development: Lead the ongoing development, documentation, and implementation of Standard Operating Procedures (SOPs) across all departments to increase efficiency and capacity. • Inter-Departmental Liaison: Serve as the primary liaison between the administrative staff, production team, installation team, and management.Field & Installation Leadership • Installer Oversight: Directly oversee and manage the installation teams to ensure timely, accurate, and profitable completion of projects; handle employee performance matters. • Client Relations: Maintain communication with clients throughout the project lifecycle, resolving complex issues and ensuring total customer satisfaction. • Quality Assurance: Direct and manage all aspects of quality assurance for field projects, ensuring alignment with client expectations and company standards. • Problem Solving: Act as the senior point of escalation for installation challenges, making proactive decisions to minimize disruptions.Operations & Supply Chain Management • Performance Metrics: Implement and monitor specific performance metrics to evaluate overall productivity and quality standards. • Supplier Relations: Establish and maintain relationships with suppliers and negotiate contracts to ensure cost-effectiveness. • Inventory Procurement: Directly manage the procurement of materials in addition to monitoring inventory levels.Health, Safety, and Quality • Risk Assessments: Conduct regular risk assessments in addition to standard safety training. • Quality Enforcement: Develop and strictly enforce formalized quality assurance processes to address any issues promptly.

Compensation:
$90,000-$105,000 per year