Client Services Representative Bilingual - English/Spanish

Job Description

Job Description

Client Services Representative (Bilingual - English/Spanish)

Flower Mound, TX 75028 (In-Person)
$26–$28 per hour + Bonus + $1,000 Sign-On Bonus

About the Role

This is not a typical customer service position.

At JCR, Client Services Representatives manage a high-volume portfolio of court-ordered payment plans. You'll work directly with individuals navigating difficult financial situations—helping them stay on track, resolve issues, and maintain compliance over time.

This role is ideal for someone who combines empathy with accountability and can manage both relationships and results.

What You'll Do

• Manage and monitor a portfolio of 1,000+ active payment plans
• Proactively communicate with clients to:
• Resolve issues and remove barriers to payment
• Reinforce payment expectations and accountability
• Provide clear explanations of court-ordered obligations
• Handle a mix of inbound and outbound interactions, including calls, follow-ups, and account reviews
• Identify at-risk accounts and take action to improve outcomes
• Ensure all accounts remain accurate, compliant, and up to date
• Document all interactions and updates with high attention to detail
• Partner with internal teams and leadership to improve processes and performance
• What Success Looks Like
• High payment plan performance and client follow-through
• Strong account organization and accuracy
• Ability to manage large volumes without losing quality
• Consistent, professional handling of difficult conversations
• Proactive problem-solving and process improvement
• What This Role Requires
• Ability to manage large volumes of accounts and competing priorities
• Strong communication skills—clear, calm, and confident
• Comfort handling difficult and emotionally charged conversations
• High attention to detail in a compliance-driven environment
• Strong organizational and time management skills
• A sense of ownership—you take responsibility for outcomes
• A proactive, solutions-focused mindset
• Fluency in both English and Spanish (verbal and written) required
• Preferred Background
• 3+ years in customer service, account management, collections, case management, or client services
• Experience managing high-volume workloads or account portfolios
• Experience in compliance-driven or performance-based environments
• What Sets Us Apart

At JCR, we don't just manage accounts—we help people navigate some of the most challenging financial moments of their lives.

We value:

• Accountability and results
• Servant leadership
• Clear communication and professionalism
• Continuous improvement
• Doing the right thing, every time
• Compensation & Benefits
• $26–$28 per hour (based on experience)
• Year-end performance bonus
• $1,000 sign-on bonus
• 23 paid days off during your first 1–2 years (10 vacation days + 13 holidays)
• Comprehensive medical and vision insurance
• 401(k) retirement plan
• Company-supported philanthropy opportunities
• Additional Requirements
• Bachelor's degree required
• 3+ years of relevant experience required
• Bilingual English/Spanish required
• This is an in-person role in Flower Mound, TX
• Smoke-free workplace