Customer Experience Advisor

The Role At El Car Wash, we don't just serve customers ‑ we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive ‑ converting every interaction into membership growth and every visit into lasting loyalty. What You'll Own Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important ‑ they're everything. Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows. Turn service into sales - Read the customer, adjust your approach, and close ‑ without ever being pushy. You earn trust quickly and use it. Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed. Keep the site sharp - Maintain a clean, safe, and welcoming environment ‑ your standards are visible in every customer-facing area. Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively. How You Show Up – ECW Competencies Customer‑Centric Approach – Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience. Drives Results – Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance – tasks are done fully and correctly. Problem‑Solving – Addresses routine challenges, makes sound day‑to‑day decisions, and asks for help when needed. Team Collaboration – Works well with teammates, communicates openly, and contributes to a supportive team environment. Job Knowledge & Technical Proficiency – Understands job responsibilities, products, and tools needed to perform work accurately. Safety & Compliance – Follows safety procedures, uses equipment correctly, and speaks up about hazards. Why El Car Wash Fast‑paced, team‑driven, and customer‑obsessed ‑ El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off. What You'll Get Full comprehensive benefits (Health, Vision, Dental) 401(k) with 4% match – yes, free money Paid time off Parental leave (maternity & paternity) Tuition reimbursement Pet insurance Mental health days On‑the‑job training and real career growth FREE car washes What You Bring Reliable attendance and professional image ‑ you show up on time, polished, and ready Charismatic, high‑energy presence ‑ extroverted, naturally engaging, thrives in customer‑facing moments Proven ability to build rapport quickly and influence without being pushy Goal‑oriented and results‑driven ‑ you know your numbers and you care about hitting them Strong empathy paired with sales drive ‑ you read the customer and adjust accordingly Confident handling complaints and concerns on the spot ‑ you resolve, you don't deflect Comfortable with POS systems and site technology Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions Prior sales, retail, or hospitality experience is a plus Bilingual (English/Spanish) ‑ strong plus in South Florida markets #J-18808-Ljbffr