Non-Profit Memberships Program Manager

Description:
Hybrid 3 days onsite / 2 days remote in Washington, DC

Our client is a globally recognized scientific organization dedicated to advancing knowledge, innovation, and discovery in the chemical sciences. The organization supports a large international community of scientists, researchers, educators, and industry professionals through scientific publications, research resources, educational programs, professional development, events, and membership offerings. With a strong mission-driven culture, the organization works to connect scientific communities and promote the advancement of science to address some of the world's most important challenges.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $48.00/hr. w2

Responsibilities:

• Support the development, launch, and ongoing evolution of emerging ACS membership models and membership package innovations.
• Monitor membership package performance, stakeholder feedback, and operational effectiveness to identify enhancement opportunities and support continuous improvement efforts.
• Support post-launch assessment activities, including tracking outcomes, documenting lessons learned, and identifying future enhancement opportunities.
• Partner with Membership Product Strategy leadership and colleagues to identify, prioritize, and execute enhancements that advance member value and Membership objectives.
• Coordinate and support pilot outreach and recruitment activities for priority membership package offerings.
• Assist in the development of communication, education, and engagement materials that support successful rollout and adoption of membership offerings.
• Coordinate with customer service and finance teams to track and support response to Member inquiries and support needs.
• Facilitate feedback loops with members, prospective members, volunteers, and other stakeholders to better understand community needs and expectations.
• Identify recurring themes, opportunities, and challenges from stakeholder engagement activities and communicate findings to product strategy and leadership teams.
• Partner with technology, business, and vendor teams to ensure emerging membership models are aligned with ongoing platform modernization initiatives and enterprise capabilities.
• Help evaluate proposed technology solutions and process improvements to ensure alignment with membership objectives and intended member experiences.
• Facilitate communication between business and technology stakeholders to clarify requirements, resolve issues, and support successful implementation.
• Support collaboration across Membership, Finance, Marketing, Technology, Membership Services, Legal, and other stakeholder groups to support successful product execution.
• Gather and synthesize stakeholder input to support informed decision-making and effective execution of product roadmap priorities.
• Support the development of business processes, operational procedures, and organizational readiness activities needed to successfully launch and maintain new membership models.
• Partner with Legal and other stakeholders to identify and address compliance considerations associated with emerging membership offerings.
• Contribute to presentations, planning materials, status updates, and stakeholder communications related to membership package initiatives.

Experience Requirements:

• 5-8 years of experience in product or program management.
• Experience supporting the development, launch, or ongoing management of customer-facing products, services, programs, or membership offerings.
• Background in scientific, academic, nonprofit, or professional membership organizations desirable.
• Experience working with membership management, customer engagement, or subscription-based business models is a plus.
• Strong execution focus with the ability to translate strategic objectives into actionable plans and measurable outcomes.
• Familiarity with product management principles, roadmap planning, business requirements gathering, or continuous improvement methodologies.
• Data-informed mindset with experience tracking and reporting performance metrics.
• Effective written and verbal communication skills, including the ability to prepare presentations, status updates, requirements documentation, and stakeholder communications.
• Ability to gather, organize, and synthesize feedback from diverse stakeholder groups into actionable recommendations.

Education Requirements:

• Bachelor's degree required. Advanced degree preferred.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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