Patient Services Assistant

Overview

Patient Services Assistant - Emergency Department

UnityPoint Health - Allen  

As Needed - PRN

The Patient Services Assistant (PSA) is the liaison between patients, family members, providers, and healthcare team members to address patient needs or concerns. The PSA serves as a resource for patients regarding healthcare policies and programs to ensure compliance. The PSA also coordinates and provides administrative support as directed. 

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greets all patients, families, physicians, and staff with a welcoming attitude and ascertains their needs.
• Monitors various office needs such as nursing supplies, forms centers, new employee orientation and Epic binders weekly.
• Provide accurate communication between patient and healthcare teams.
• Answer phone and direct callers to appropriate resource.
• Communicates and coordinates any unresolved patient/family issues promptly to clinical leadership.
• Answers the patients’ needs directly utilizing provided position resources.
• Reports needs promptly to proper leadership.
• Communicates with scheduling department any patient concerns regarding schedule or cancelations.
• Serves as a resource for patients and patients’ families needing direction or information.
• Maintains knowledge of policies, procedures and programs as required in order to maintain compliance and brings any questions or concerns regarding compliance to the immediate attention of their department leader.
• Effectively uses software applications in the course of assigned duties.
• Attends and participates in department meetings and customer service trainings where warranted.
• Communicate professionally with both internal and external individuals with our company mission, vision, and values in mind.
• Independently apply critical thinking and problem-solving skills.
• Serve as a back-up to onsite Administrative Support office duties when needed. 

Qualifications

Education:  

• High School diploma or equivalent and be 18 years of age required. 

Experience:  

• One (1) year previous clerical, customer service or other experience in a health care setting with general knowledge of computer skills and keyboarding required.

License(s)/Certification(s):  

• None.