Forward Deployed Engineer (Austin)

About Us:webAI is pioneering the future of artificial intelligence by establishing the first distributed AI infrastructure dedicated to personalized AI. We recognize the evolving demands of a data-driven society for scalability and flexibility, and we firmly believe that the future of AI lies in distributed processing at the edge, bringing computation closer to the source of data generation. Our mission is to build a future where a company's valuable data and intellectual property remain entirely private, enabling the deployment of large-scale AI models directly on standard consumer hardware without compromising the information embedded within those models. We are developing an end-to-end platform that is secure, scalable, and fully under the control of our users, empowering enterprises with AI that understands their unique business. We are a team driven by truth, ownership, tenacity, and humility, and we seek individuals who resonate with these core values and are passionate about shaping the next generation of AI.About the Role:As a Forward Deployed Engineer at webAI, you will be on the front lines of integrating cutting-edge AI solutions into real-world enterprise environments. You will work directly with customers to understand their needs, deploy AI systems into their infrastructure, and ensure high performance and reliability at scale. You’ll help bridge the gap between research, engineering, and operations—playing a pivotal role in building the future of edge AI.This role will require a minimum of 25% travel, including occasional on-site work at customer locations to support deployment, troubleshooting, and integration of our platform within enterprise environments.Key Responsibilities:Own the deployment runbook and continuously improve it based on what breaks in the fieldServe as the technical point of contact for customers during deployment and early production phasesBuild and maintain internal tooling to make deployments faster, more repeatable, and less dependent on tribal knowledgeCollaborate closely with customers to scope, deploy, and maintain AI solutions in production environments.Debug and optimize data pipelines and AI systems running on customer networks.Translate complex, often ambiguous customer requirements into well-scoped technical solutions.Serve as a trusted technical advisor to enterprise clients, representing the engineering team externally.Contribute feedback and insight to internal teams to continuously improve product robustness and usability.Required Skills & Qualifications:5+ years of combined experience in software engineering, field engineering or deployment engineering.Proven track record of deploying and maintaining machine learning/AI systems in production.Scripting/automation ability (Python, Bash, or similar) to turn manual deployment steps into repeatable processes.Experience debugging complex systems involving data pipelines, model inference, and hardware interaction.Exceptional communication skills; able to challenge vague requirements and turn them into actionable plans.Comfortable working in dynamic environments with high customer exposure.Preferred Qualifications:Experience deploying models on edge devices or consumer hardware.Familiarity with distributed systems, DevOps tooling, and performance tuning.Prior experience in a customer-facing engineering role.Knowledge of privacy-preserving AI and secure compute environments.Master’s degree in a relevant technical discipline.We at webAI are committed to living out the core values we have put in place as the foundation on which we operate as a team. We seek individuals who exemplify the following:Truth - Emphasizing transparency and honesty in every interaction and decision.Ownership - Taking full responsibility for one’s actions and decisions, demonstrating commitment to the success of our clients. Tenacity - Persisting in the face of challenges and setbacks, continually striving for excellence and improvement.Humility - Maintaining a respectful and learning-oriented mindset, acknowledging the strengths and contributions of others.Benefits:Competitive salaryComprehensive health, dental, and vision benefits package401(k) match (U.S.-based employees only)$200/month Health & Wellness stipendContinuing Education support$500/year Function Health subscription (U.S.-based employees only)Free parking for in-office employeesFlexible Time Off (FTO)Parental leave for eligible employeesSupplemental life insurancewebAI is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of webAI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.LocationAustin, TXEmployment TypeFull timeDepartmentEngineering