Collection Specialist

Job ID#: 31661

The Collection Specialist is responsible for contacting customers to collect on mid-stage delinquent loans. This role requires strong communication, negotiation skills, and the ability to handle high call volumes while maintaining accuracy and professionalism.

Key Responsibilities:

• Contact customers via outbound and inbound calls, and other approved communication methods, to collect delinquent loan payments.
• Negotiate payment terms and methods to secure debt resolution.
• Maintain accurate records of all customer interactions and account updates in company systems.
• Follow company policies and call models to ensure compliance and consistent collection practices.
• Provide excellent customer service while addressing account delinquencies.
• Maintain the highest level of confidentiality and privacy regarding customer accounts.

Qualifications:

• Minimum of 4 years of collections experience; call center experience preferred.
• Ability to handle a high volume of inbound and outbound phone calls.
• Strong verbal communication and negotiation skills.
• Basic math and computer skills; proficiency with MS Office.
• Ability to type at least 25 words per minute.
• Strong organizational and time management skills.
• Professionalism and discretion in handling sensitive account information.

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