Retail Store Manager

Job Description

Job Description

Position Summary

The Store Manager is responsible for the complete operation and performance of a single retail tire location. This includes driving sales and profitability, delivering an excellent customer experience, managing inventory and service operations, and leading, developing, and scheduling the store team. The Store Manager is the on-site owner of the location's results and culture, and ensures the store operates safely, efficiently, and in line with company standards, brand expectations, and all applicable regulations.

Essential Duties & Responsibilities

Sales & Customer Experience

• Drive store revenue and gross profit by promoting tire sales, service, and related products to meet or exceed location targets.
• Ensure every customer receives prompt, professional, and knowledgeable service from greeting through vehicle delivery.
• Resolve customer concerns and complaints fairly and promptly, escalating only when necessary.
• Maintain accurate quotes, work orders, and pricing in accordance with company and MAP guidelines.
• Build repeat and referral business through consistent service quality and community presence.

Operations & Service

• Oversee daily service bay operations, including scheduling, workflow, and turnaround times for mounting, balancing, rotations, TPMS service, and related work.
• Ensure all installations and services are performed to manufacturer specifications and industry safety standards.
• Maintain equipment, tools, lifts, and facilities in safe, working, and presentable condition; report and coordinate repairs as needed.
• Open and close the store following established cash-handling, security, and reconciliation procedures.

Inventory & Purchasing

• Manage on-hand tire and product inventory to balance availability against carrying cost; conduct and reconcile counts on the required cadence.
• Place and receive orders accurately, verify deliveries, and resolve discrepancies with suppliers and the warehouse.
• Minimize shrinkage, aged inventory, and write-offs through disciplined process and documentation.

Team Leadership & People

• Recruit, onboard, train, and develop store staff in partnership with HR, using company orientation and training materials.
• Build and manage staff schedules to meet customer demand while controlling labor cost.
• Set clear expectations, provide regular coaching and feedback, and conduct performance reviews using company frameworks.
• Address performance and conduct issues consistently and fairly, documenting and partnering with HR as appropriate.
• Foster a safe, respectful, and team-oriented workplace.

Financial & Reporting

• Manage the store P&L levers within authority — sales, gross margin, labor, and controllable expenses.
• Review daily, weekly, and monthly reporting to monitor performance and act on trends.
• Ensure accurate transaction records, deposits, and end-of-day reporting.

Compliance & Safety

• Enforce all company policies, safety procedures, and applicable federal, state, and local regulations.
• Maintain OSHA-compliant practices, proper handling and disposal of tires and waste, and a clean, hazard-free environment.
• Ensure required documentation, certifications, and postings are current and visible.
• Support and reinforce anonymous reporting and “see something, say something” programs.

Qualifications

Required

• High school diploma or equivalent.
• Proven retail or service management experience, preferably in tire, automotive, or a related service industry.
• Demonstrated ability to lead a team, manage daily operations, and meet sales and profitability goals.
• Strong customer-service orientation and problem-solving skills.
• Comfort with point-of-sale, inventory, and basic computer/mobile systems.
• Valid driver's license.

Preferred

• Working knowledge of tires, vehicle service, and TPMS.
• Industry certification (e.g., TIA Automotive Tire Service) or willingness to obtain.
• Experience managing inventory and vendor relationships in a multi-location environment.

Key Competencies

Leadership and accountability · Customer focus · Business and financial acumen · Organization and time management · Clear communication · Sound judgment · Integrity and reliability.

Physical Requirements & Work Environment

• Ability to stand and walk for extended periods throughout a shift.
• Ability to lift and maneuver tires and related products (commonly up to 50 lbs, occasionally more with assistance).
• Work performed in a combined retail showroom and service shop environment with exposure to noise, equipment, and varying temperatures.
• Availability to work a flexible schedule including Saturdays and peak seasonal demand.

Import Export Tire Company and Associated Companies are Equal Opportunity Employers