Automotive Service Advisor

Service Advisor

Garavel Chrysler Jeep Dodge Ram is a WrenchWay Top Shop! Check out our Top Shop page to see photos and detailed information about what it's like to work at our shop.

Garavel CJDR, located in Norwalk, CT, has been your family Chrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut's highest-volume Jeep dealership and Dealer Rater of the Year 11 years in a row! At Garavel, we want to enhance the car ownership experience - whether repairing a car, providing parts, or selling one. We hire for attitude, and we train for skills.

Grow your career at Garavel Auto Group!

What We Offer

• Competitive pay plan
• Employer-paid Medical Insurance
• Employer-paid Dental Insurance
• 401k program with company match
• Voluntary Life Insurance
• Employee vehicle purchase program
• Employee discounts on parts and service
• Weekly pay periods
• 5 Paid Holidays, Vacation and Sick time

Schedule: Monday - Friday (hours between 7 am - 6:00 pm), Rotate every 3rd Saturday (7:00 am - 3:00 pm)

Job Summary

The Service Advisor's duty is "to merchandise time, mileage and maintenance." The Service Advisor is the main liaison between customers and service technicians. Their main objectives are to:

1. Service vehicles quickly, and
2. Maintain high customer loyalty.

Essential Duties

• Service vehicles, completing the main customer concern before any additional services
• Schedule appointments with customers
• Greet customers as they walk in
• Document customer's service concerns
• Suggest regularly scheduled maintenance
• Dispatch work to a designated team of technicians
• Communicate results of the multi-point inspection to customers
• Get necessary customer/warranty work approvals
• Invoice tickets with proper legal verbiage and correct warranty verbiage
• Regularly update customers on the status of their repairs
• Follow up individually with customers post-service

Requirements/ Experience

• A minimum of 2 years as a Service Advisor is required
• Ability to follow a process
• Bi-lingual Spanish is a plus but not required.
• Friendly personality if you don't love people, this is not for you
• Excellent verbal and written communication skills (be direct but polite)
• Ability to explain complex automotive repairs simply
• Strong organizational skills
• Superior time management skills

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Stand or sit for longer periods.
• Walk the dealership lot and showroom floor
• Move frequently in and out of vehicles
• Bend, squat, or climb stairs occasionally
• Ability to lift up to 25 lbs occasionally

Garavel Chrysler Dodge Jeep Ram is an equal-opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D