Junior Operations Analyst

Junior Operations Analyst

Location: Salt Lake City, UT 84101 9 hours/day, 5 days in office Duration: Longterm Contract

This role is designed for a high-energy professional capable of managing a high volume of inbound and outbound communications while delivering institutional-grade support to Registered Investment Advisors (RIAs). You will balance operational efficiency with a "client-first" advocacy mindset to drive asset retention and platform growth.

Key Responsibilities:

• Multi-Channel Communication: Serve as the primary point of contact for incoming calls, emails, faxes, and mailed correspondence from RIA firms and their end clients.
• Inquiry Management: Efficiently route client inquiries to the appropriate internal processing teams to ensure timely resolution.
• Client Advocacy & Risk Management: Navigate the intersection of internal risk protocols and external client needs, ensuring "win-win" outcomes while serving as the internal "voice of the client."
• Feedback & Escalation: Systematically log advisor feedback and complaints via Salesforce and internal trackers; escalate critical issues to management to assist in project prioritization.
• Relationship Maintenance: Maintain proactive communication with clients regarding platform updates, key industry events, or releases that may impact the relationship.
• Cross-Functional Collaboration: Partner with front-office and back-office colleagues to ensure a seamless and exceptional client experience.
• Subject Matter Expertise: Develop and maintain deep expertise across multiple Salesforce case categories and client operational workflows.

Qualifications:

• Education: Bachelors degree required.
• Experience: 13 years in financial services, with a proven track record in high-touch client service or fast-paced operational environments.
• Smart Freshers with minimal to zero only if the communication and domain knowledge is high
• Exceptional ability to translate complex financial concepts into clear, professional, and concise verbal and written communication.
• Strong knowledge of Salesforce (preferred), Microsoft Office Suite (Excel/Word), and the ability to troubleshoot our custodial products for clients.
• High attention to detail with the ability to remain calm and effective in a deadline-driven, high-call-volume, and strictly regulated compliance environment.
• Demonstrated skill in building rapport quickly, identifying latent client needs, and educating advisors on client services
• It will be a 9 hour day and 5 days onsite.
• A self-motivated team player who shows initiative through participation in firm-wide groups and thrives in an autonomous yet collaborative setting.