Digital Associate Product Manager

Role Description

The Digital Associate Product Manager is a critical member of the product team, managing the full product lifecycle, from design to development and release, building new services and capabilities, and continuously improving the existing product. The Associate Product Manager will collaborate with design, product, technical, and program colleagues to:

• Facilitate understanding of business problems and opportunities
• Co-create digital solutions
• Clearly communicate and document user stories, process maps, and other artifacts

The RC Care team is organized in multiple small team pods, which include an associate product manager, designer, developers, and QA. Each pod focuses on a domain capability of the RC Care platform, introducing new capabilities and maintaining the product health of their domain. The Associate Product Manager (APM) will act independently as the primary product manager of their pod, in coordination with product leadership and other pod APMs.

Work location is 100% remote from home anywhere in the USA with a preference for an East Coast schedule (Core Working Hours 9:00am-5:00pm Eastern). This position may require travel and participation in meetings and conferences throughout the Red Cross system. Staff may be asked to be on 24-hour call during periods of major disaster.

Qualifications

• Bachelor’s Degree
• 7 years of experience required
• 0 years of supervisory experience required

Requirements

• Experience working with diverse communities of end users and business stakeholders
• Experience with product design and development processes, and business process redesign
• Experience with Agile development frameworks
• Experience with design thinking methods
• Business acumen
• Proficient use of Microsoft applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and Lucidchart
• Experience with Salesforce (Service and Experience Clouds); payment platforms and services; and online self-service portals
• Ability to coordinate tasks and deadlines across concurrent projects
• Skilled in relationship building and management with business and technical teams
• Independent and self-motivated with excellent communication skills
• Excellent interpersonal and communication skills
• Experience working with internal customers, management, and outside vendors
• Experience managing expectations and emerging issues
• Experience consolidating technical and business information for leadership presentations and reporting

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition