Director of Operations

Company Overview Beacon Destinations is a fast-growing boutique hospitality company redefining the vacation rental experience across Cape Cod. We combine the warmth and character of locally owned vacation homes with the operational excellence of a luxury hotel brand, creating unforgettable stays for guests while protecting and maximizing value for homeowners. Our mission is simple: deliver exceptional, five-star experiences on every stay. Through innovative technology, hands-on local service, and an unwavering commitment to quality, we're setting a new standard for coastal hospitality. Position Summary Beacon Destinations is seeking an experienced, hands-on Director of Operations to lead the day-to-day performance of our Cape Cod vacation rental portfolio while helping build the operational foundation for our continued growth. This is a highly visible leadership role for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and takes pride in creating exceptional guest experiences. You'll oversee every stage of the guest journey, from ensuring homes are inspection-ready and beautifully maintained to coordinating vendors, managing maintenance, optimizing operational processes, and supporting new property launches. Success in this role requires balancing strategic thinking with hands-on execution. You'll continuously improve systems, drive accountability across field operations, and make confident decisions that enhance efficiency, protect owner investments, and consistently deliver five-star guest experiences. If you're energized by ownership, autonomy, and building something exceptional, we'd love to meet you. Key Responsibilities Operational Leadership Lead the day-to-day operations of Beacon Destinations' vacation rental portfolio across Cape Cod. Develop, improve, and document operational processes that support business growth and operational excellence. Monitor key operational performance metrics, identify improvement opportunities, and implement solutions. Partner with company leadership to support strategic initiatives and portfolio expansion. Property Operations Oversee cleaning operations to ensure every property consistently meets Beacon's five-star standards. Coordinate turnover inspections and preventative maintenance programs. Manage maintenance requests, vendor relationships, and property damage claims from start to resolution. Ensure every property is fully stocked, guest-ready, and maintained to the highest quality standards. Manage inventory, supplies, and operational equipment across the portfolio. Guest Experience Oversee guest communications to ensure timely, professional, and solution-oriented service. Resolve guest concerns quickly while protecting the guest experience and company standards. Champion a culture focused on consistently earning five-star reviews. Growth & Project Management Lead operational onboarding and project management for new property launches during the offseason. Coordinate vendors, timelines, inspections, and operational readiness for newly acquired homes. Support continuous improvement initiatives that increase efficiency and scalability as the portfolio grows. Required Qualifications Must reside within the Cape Cod area. Reliable transportation and the ability to travel between properties throughout the region. Minimum of 3 years of progressive operations leadership experience within hospitality, vacation rentals, property management, field services, or another fast-paced service-based business mandatory. Demonstrated success managing multiple priorities while maintaining exceptional attention to detail. Proven experience leading vendors, contractors, field teams, or cross-functional operations while driving accountability and results. Strong critical thinking and problem-solving skills with the ability to make confident decisions under pressure. Excellent communication and relationship-building skills with both internal teams and guests. Strong organizational and project management abilities. Passion for delivering exceptional customer experiences. Preferred Qualifications Vacation rental or short-term rental management experience. Experience managing property maintenance or residential facilities. Familiarity with property management software and operational technology platforms. Experience launching new properties or scaling operational systems. Knowledge of the Cape Cod market and local vendor network. Compensation, Benefits & Schedule Annual Salary: $70,000–$80,000 Performance Bonus Eligible to earn up to an additional $15,000 annually based on operational performance, guest satisfaction, portfolio growth, and achieving key business objectives. Benefits Paid time off, including PTO, vacation, and sick leave. Flexible scheduling where business needs allow. Company-sponsored team events, food, coffee, and workplace perks. Opportunity to help shape and grow a rapidly expanding hospitality company. Significant autonomy with the ability to make meaningful operational decisions. Schedule Monday - Friday / 9am-5pm Additional flexibility and availability may be required during peak summer operations to support guest needs and ensure operational excellence. #J-18808-Ljbffr