Senior Director, HRBP

About the Role The Senior Director, HR Business Partner supporting Operations is the senior People leader for the Operations organization. This role partners closely with senior Operations leaders to align talent, organization, and leadership priorities with business needs. The director leads a team of HRBPs and/or HR leaders supporting Operations and ensures high-quality, consistent partnership across sites, functions, and employee populations. Location Hybrid work in Santa Ana, CA; Jersey City, NJ; Plano, TX; or Boca Raton, FL. Fully remote candidates who can travel approximately once a month may also be considered. Responsibilities Serve as the senior strategic HR partner to Operations leadership, shaping people strategy in support of business objectives, workforce plans, and organizational effectiveness. Lead global HR support for a large, complex Operations organization, including both Grading and Marketplace, across multiple sites, divisions (such as PCGS, PSA, SGC and Beckett) and employee populations. Lead, coach, and develop a team of HRBPs and/or HR leaders supporting Operations, building capability, consistency, and strong execution across the function; set priorities, operating rhythms, and service expectations for the team. Advise senior leaders on organizational design, leadership effectiveness, succession planning, talent assessment, and change management. Partner with business leaders on workforce planning, headcount strategy, site growth, restructures, and broader organizational changes. Oversee the approach to employee relations, manager coaching, and risk mitigation across Operations in partnership with Employee Relations and Legal. Use people data and business insight to identify trends, diagnose issues, and recommend actions to improve retention, engagement, performance, and manager effectiveness. Ensure effective execution of core people processes across the organization, including performance management, compensation planning, internal mobility, promotions, talent reviews, and policy implementation. Partner with People Operations, Talent Acquisition, Total Rewards, TOD, and other People team leaders to deliver coordinated, scalable support to the business. Lead the Operations people strategy for new site launches, integrations, or significant operational changes as needed. Act as a trusted advisor to executive leaders, balancing strategic perspective with practical, business-oriented solutions. Strengthen partnership with TA to build and execute on staffing plans, strategy for contingent workforce, etc. Qualifications 12+ years of progressive HR experience, with at least 4–5 years in a senior HRBP or people leadership role at the director level or above. Experience supporting a large, complex Operations environment—ideally across multiple sites—with direct accountability for both strategic and day-to-day HR execution. Significant experience with supporting a large population of hourly employees and handling employee relations concerns. Experience leading a team of HR professionals, not just influencing or coordinating across one. Capacity to navigate significant organizational complexity, change, and risk with strong judgment and executive presence. Comfortable operating at the executive table, able to push back, bring a point of view, and earn credibility with senior leaders without relying on HR authority. Ability to operate at both strategic and execution levels, with accountability for business partnership, team leadership, and cross-functional coordination. Experience navigating at least one significant organizational transformation (restructure, integration, rapid growth, or site launch) in a hands‑on capacity. Fluency in people data to spot trends, frame a business case, and drive action without needing an analyst to do it for them. Experience in a matrixed People function and familiarity with how to get things done across COEs without owning everything directly. Salary Range The salary range for this position is $197,217 - $314,146. Actual compensation on this range varies based on a variety of non‑discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Benefits Health Insurance: Full‑time employees are eligible to enroll in Medical, Dental, and Vision. Additional benefits: Fertility, commuter, and educational assistance benefits. 401(k) Matching Plan: Competitive 401(k) matching plan. Vacation: Flexible time‑off for salaried employees. Holiday Pay: Ten company paid holidays for regular, full‑time employees. Employee Discounts: Discounts on selected grading services for approved submissions. Flexible Hours: Many teams offer flexible schedules with varying shifts and will work with you to accommodate your needs. Fun Working Environment: Participation in celebrations, holiday events, and team building activities. EEO Statement Collectors is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email View email address on click.appcast.io. #J-18808-Ljbffr Collectors Universe, Inc.