Membership Data & Awards Program Specialist

Membership Data & Awards Program Specialist SAME is seeking a Membership Data & Awards Program Specialist to support the Membership Department and lead the administration of national recognition programs. The role involves maintaining accurate membership data, identifying potential new members and partners through data mining, serving as a backup to the Membership Specialist, and coordinating the National Awards Program and Uniformed Service Awards Program. This position requires working in the office at least three days a week, holds a valid driver’s license, and may require occasional use of a personal vehicle for SAME business. Essential Responsibilities Membership Support Maintain integrity of member records in the Society’s membership database, including address changes, demographic updates, company representative changes and Chapter affiliations. Update global changes to streamline web applications or reports. Perform data mining and analysis to identify individual and corporate membership prospects. Assist with member communications, renewals, and new member onboarding processes. Maintain accurate records and support membership reporting and analytics. Provide customer service and technical support to current and prospective members via phone and email. Provide exceptional service to individual and company members, including: Sending welcome correspondence. Sending renewal reminder notices, last chance notices, cancellation notices and inactivating non‑compliant members. Working with the Associate Director and marketing team to create action plans to target reactivation potential. Verifying company data to ensure all individuals’ end dates match the company. Follow‑up with “abandoned carts” for member purchases to encourage joining. Assisting company National Point of Contact (NPOC) with website navigation and company account. Maintain expert knowledge of AMS and processes and document them for future use and reference. Work with the membership team to document standard operating procedures related to membership, using the AMS, and other related procedures. Review membership‑related processes, procedures, and policies and recommend changes, updates, and new efficient ways to better serve and support SAME members. Assist with retention and recruitment efforts and promotion of member benefits. Collect, analyze, and report member feedback. Serve as support to relevant communities of interest, councils, and committees. Awards Program Coordinate all aspects of the National Awards Program and Uniformed Service Awards Program. Manage the application and nomination processes. Work with the communications and marketing teams to promote awards. Create, test and deploy nomination forms. Collect award submissions and review for accuracy prior to judging. Manage and execute nomination review process including coordination of review teams. Serve as primary point of contact for award recipients, including: Notification of selection. Logistics for award recipients’ registration, hotel and travel. Communicating on‑site logistics for award recipients. Notification of non‑selects. Serve as liaison to awardees for notification of award, processes and procedures to participate in awards ceremony, and managing all activities related to stipends. Work with Office Manager to manage inventory. Work with events and communications teams on the design and execution of awards ceremony at national events. Assist with on‑site execution of SAME events as assigned, including awards ceremonies. Represent SAME at strategic partner or post events as assigned. Required Experience 2+ years of relevant nonprofit or related experience. Expertise using association management systems and relational databases; experience using Salesforce, Open Water, and Higher Logic a plus. Familiarity with data analytics or reporting tools. Knowledge, Skills, and Abilities Superior organizational skills and attention to detail. Excellent interpersonal skills that inspire trust, motivation, and confidence in internal and external stakeholders. Excellent written and verbal communication skills. Positive attitude with the ability and willingness to provide excellent customer service to internal and external stakeholders. Ability to work in a team environment, be a self‑starter, and demonstrate initiative. Ability to work on multiple projects and tasks simultaneously, prioritize, adjust as needed, and meet deadlines. Ability to problem‑solve and think creatively and broadly to enable and implement a project or event. Desire to learn and be adaptable. Proficiency in Microsoft Office Suite (Teams, Word, Outlook, Excel, and PowerPoint). Commitment to professional growth and organizational excellence. Ability to travel throughout the year to conferences to support on‑site activities and awards programs. #J-18808-Ljbffr Tennessee Society of Association Executives