Retail Support Specialist

Now Hiring Retail Support Specialist in Richmond, VA!

Empire Marketing Strategies has been a leader in delivering exceptional in-store execution for over 40 years, enhancing the customer experience in grocery retail. Operating in all 18 Kroger divisions across the U.S., we partner with some of the world's top brands to optimize their presence in over 2,500 store locations. Our team thrives on tackling diverse challenges in the fast-paced retail industry. We value dedication, talent, and a passion for excellence.

The Retail Support Specialist supports retail execution across an assigned territory by completing reset projects, maintaining shelf standards, and ensuring accurate product placement, pricing, and distribution. The position sets and services promotional displays, partners closely with store teams, and provides territory-wide support through reporting, communication, and occasional training. It also includes basic administrative duties and collaboration with the retail team to meet client, manufacturer, and retailer expectations.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Retail Reset Projects
• Shelf Maintenance
• Promotional Display Maintenance
• Retail Team Support
• Other Administrative Duties
• Physical Requirements

Retail Reset Projects

• Refresh merchandise on shelves following planogram guidelines
• Verify pricing and retag items as needed
• Communicate with store staff on inventory needs and project status
• Document resets with live photos using a mobile device
• Manage multiple reset projects across an assigned territory
• Install new sales-floor fixtures and remove existing ones
• Relocate excess merchandise as directed by store management

Shelf Maintenance

• Rotate product as required by manufacturer for perishable merchandise and for merchandise requiring freshness checks.
• Conduct regular checks of store shelf tags to ensure continued distribution and assist with reordering of product.
• Ensure that all retail objectives and shelf standards are met and maintained in assigned territory.
• Keep sections set to customer's schematic or stocking plan as is required or beneficial to manufacturer or clients.
• Maintain 100% distribution of all manufacturer-client products approved by the Kroger family of companies or Planogram (POG) team.
• Sell and service all principal accounts represented by Empire to ensure all the authorized items are on shelf and priced and tagged properly.

Promotional Display Maintenance

• Set up displays of manufacturer or client brands while working within the guidelines of customer regulations and manufacturer/client display objectives.
• Coordinate activities and cooperate with Operations regarding the execution of promotional programs, including reporting and future order requirements.
• Execute point-of-sale material and Instant Redeemable Coupons to stores as required by the manufacturer or client and approved by the retailer.

Retail Team Support

• May be asked to periodically backup the retail team with other duties including:
• Maintain and update all territorial records.
• Carefully review all sales reports to maintain awareness of progress toward assigned goals.
• Maintain competitive awareness and promptly report all information through proper channels.
• Report completely and on time using forms supplied and with the frequency requested.
• Utilization of reporting tools such as PowerBI or Go Spot Check to report on specific goals and targets.
• Establish and maintain rapport with all store personnel in assigned territories.
• Perform training demonstrations for customer employees regarding proper preparation and/or display of product.

Other Administrative Duties

• Timely communication requirements including email and telephone.
• Maintain territory files and company owned office equipment.
• Attend and participate in all scheduled company meetings.
• Exercise expense control within guidelines.
• Other duties as required.

Education and Experience:

• High school diploma or equivalent required.
• Current Driver's License and clean Motor Vehicle Report required.
• 1-2 years of CPG/grocery/retail industry related experience preferred.
• Knowledgeable, detailed understanding and consistent use of all available functions of handheld device.

Physical Requirements:

• Ability to operate a motor vehicle and travel regularly between work sites.
• Additional travel as needed, which may include overnight stays.
• Prolonged periods of standing 80% of the time.
• Ability to change positions between sitting, squatting, standing and kneeling on a regular basis.
• Regular lifting and moving up to 25-35 pounds from one location to another, sometimes several feet away from each other.
• Occasional lifting and moving up to 40-60 pounds from one location to another, sometimes several feet away from each other.
• Regular use of hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
• Specific vision abilities required by this job include close vision and ability to see objects, information on computer screens, and/or view written information, from distances of 20-40 feet.

Tools and Equipment:

• Regular operation of a personal motor vehicle to and from work sites.
• Regular operation of manual pallet jacks and hand trucks on work sites.
• MS Excel, Company iPhone and applications

Work Environment:

• Duties are typically performed in a retail grocery store setting, which could include refrigerated or freezer environments.
• Also required to be in outside facilities, including but not limited to, customer warehouses, kitchens, and manufacturer-client facilities, all of which require more safety precautions than a normal office environment.
• Noise levels typically moderate.

Required Skills/Abilities:

• Ability to write clear and concise correspondence.
• Ability to accurately exchange information.
• Excellent interpersonal and customer service skills.
• Ability to operate autonomously, with strong personal drive for results.
• Ability to effectively present information in one on one or group situations.
• Ability to read and comprehend simple to sometimes complex instructions, correspondence, and memos.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.