Medical Administrative Assistant

Job Position: Medical Administrative Assistant

Location: Royal Oak, MI 48073

Pay Rate: $21.00 - $23.00 per hour

Shift: Monday through Friday 8 am - 4 pm

Currently seeking an Executive Medical Condierge for a prestigious medical practice dedicated to providing exceptional care to a discerning clientele. We pride ourselves on delivering a seamless, high-touch patient experience in a professional and elegant environment. Ideal candidate is highly polished and a professional Medical Administrative Assistant to uphold our commitment to excellence.

Job Summary

The Executive Medical Administrative Assistant will serve as the first point of contact for our valued patients, providing outstanding service and ensuring smooth operations in a fast-paced, high-expectation setting. This role requires a sophisticated individual with exceptional interpersonal skills, meticulous attention to detail, and the ability to cater to an affluent and discerning clientele with grace and professionalism.

Key Responsibilities

• Greet and assist patients with warmth, discretion, and poise, ensuring a welcoming and refined experience.
• Manage appointment scheduling, patient inquiries, and follow-ups with efficiency and accuracy.
• Coordinate with medical staff to ensure seamless patient flow and exceptional service delivery.
• Handle sensitive patient information with the utmost confidentiality and compliance with HIPAA regulations.
• Process billing, insurance claims, and payments with precision and professionalism.
• Maintain an organized and pristine front office, reflecting the practice's commitment to excellence.
• Respond to client needs and requests promptly, anticipating their expectations and ensuring satisfaction.
• Perform administrative tasks such as data entry, record-keeping, and correspondence with a high degree of accuracy.

Qualifications

• High school diploma or equivalent.
• Minimum of 5+ years of experience in a medical office or high-end customer service environment.
• Exceptional communication and interpersonal skills, with a polished and professional demeanor.
• Ability to thrive in a demanding, fast-paced environment while maintaining composure and attention to detail.
• Strong organizational skills and proficiency in electronic medical record (EMR) systems and Microsoft Office Suite.
• Discretion and sensitivity in handling confidential information.
• A proactive, client-focused mindset with the ability to anticipate and address the needs of a sophisticated clientele.
• Professional appearance and demeanor, reflecting the high standards of our practice.