Intake Specialist

Overview Are you fueled by a passion for delivering exceptional customer service that leaves a lasting impression? Join Paul Davis Restoration (PDR) as an Intake Specialist , a premier construction general contractor specializing in insurance restoration projects. We pride ourselves on achieving unmatched results and offering unparalleled growth opportunities. Key Responsibilities Customer Service: Professionally represent PDR as the first point of contact through phone calls, emails, walk‑ins, and social media interactions, ensuring exceptional service. New Loss Intake: Accurately intake new losses, create comprehensive job files, and efficiently assign participants to ensure prompt service delivery. Customer Feedback: Collaborate in overseeing customer feedback surveys, online reviews, and social media platforms, effectively tracking feedback and ensuring timely closure of concerns. Requirements and Qualifications High school diploma and/or equivalent. Minimum of 2 years experience in a customer service role. Associate’s degree (2‑year) preferred but not required. Uphold the Paul Davis Core values, vision, and mission statements. Professional, courteous, empathetic, and exceptional communication skills in phone, email, and in‑person interactions. Willingness to participate in the after‑hours rotation for job intake and dispatching. Excellent written and verbal communication skills, with a minimum typing speed of 50+ words per minute. Proficiency in basic computer skills and Microsoft Office Suite (Word, Excel, Outlook, Teams). Strong ability to work productively, stay organized, and remain professional under pressure. Resourceful, adaptable, detail‑oriented, and able to anticipate needs. Openness to receiving training, coaching, and regular feedback. Hours: 8:30 a.m. – 5:00 p.m., Monday through Friday. Other duties as required. Benefits 401(k) matching with employer contribution. Health insurance. Vision insurance. Opportunities for advancement. PTO – paid time off. Seven company paid holidays. Medical, dental, vision benefits. Company recognition. Paid professional and industry certifications and training. Fun, family‑focused culture. #J-18808-Ljbffr ServiceMaster Clean of Fraser Valley