FIRE TELECOMMUNICATOR II

FLSASTATUS: Non-Exempt TENTATIVE EXAM DATE: Week of July 13, 2026 (Tentative) TYPING CERTIFICATE AND CERTIFICATION SUBMISSION DEADLINE: July 7, 2026 @ 5:30 PM Overview The City of Stockton Fire Department seeks eligible candidates to fill vacancies for the Fire Telecommunicator II position. The role involves dispatching fire, medical, and related services to a population exceeding 600,000 across several communities. The Center is an accredited Center of Excellence, recognized by the International Academy of Emergency Medical Dispatch. Prior to appointment, candidates must complete a medical examination, drug screen, and background investigation. Responsibilities Receives and evaluates incoming calls from the public and agencies for routine and emergency medical and fire incidents. Enters information into the Computer Aided Dispatch (CAD) system, logs incident data, and completes required forms. Dispatches fire suppression apparatus and personnel to emergencies; maintains radio communications and assists with further dispatches. Operates multi‑channel radio systems and monitors multiple radio channels simultaneously. Provides callers with pre‑arrival medical instructions using established Emergency Medical Dispatch (EMD) protocols. Receives calls for public works and utilities after normal business hours; notifies appropriate personnel. Prepares and types reports and records. Assists with related projects as assigned. Qualifications Knowledge of Basic terminology used in fire and related emergency radio and telephone communications. Basic medical terminology. Operation of communications equipment, including telephone, radio, computer and related systems. Basic record‑keeping principles and practices. Geography and major arteries within the cities of San Joaquin County. Skills in Memorizing codes, names, locations and other detailed information. Assessing and prioritizing emergency situations. Attending to multiple activities and sources of input simultaneously. Obtaining information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Remaining calm and making rapid and sound independent judgments in stressful emergency situations. Communicating tactfully and effectively with the public, public‑safety personnel and others. Operating complex radio and telephone systems. Operating computer keyboards and related equipment and typing at a speed of 35 net words per minute. Following oral and written instructions. Reading and interpreting geographic information. Performing routine clerical and record‑keeping duties. Active listening on the telephone and radio with accurate comprehension. Multi‑tasking competing priorities. Abilities Learn dispatch codes, policies, and procedures. Effectively work under emergency conditions. Make quick and appropriate determinations. Maintain accurate records. Handle simultaneous calls. Remain courteous and calm while interacting with the public. Education / Experience High school diploma or GED required. Two years of recent experience (within the last five years) in fire or public safety dispatching is required for the Fire Telecommunicator II level. Other Requirements All Levels Successful background investigation and California Department of Justice fingerprint clearance. Valid typing certificate (at least 35 net words per minute) issued no more than two years ago. Fire Telecommunicator II Valid CPR card (American Heart Association BLS‑C or equivalent). Valid IAED EMD certification within six months of appointment. Valid EMS Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency within six months of appointment; continuous accreditation required. Physical / Mental Abilities Mobility – constant use of keyboard; constant sitting for long periods; occasional bending, squatting, and kneeling. Lifting – occasionally up to 25 pounds. Vision – constant use of overall vision; frequent reading and close‑up work; occasional color and depth vision. Dexterity – constant repetitive motion; frequent use of computer keyboard; frequent writing; frequent grasping, holding, and reaching. Hearing / Talking – constant hearing and talking, in person and on the phone or other communication devices; ability to understand people in normal conversation and over noise. Emotional / Psychological – frequent decision making and concentration in stressful situations; frequent public and/or coworker contact; occasional working alone. Environmental – primarily performed in an office environment; frequent exposure to noise. Special Requirements – willing to work twelve‑hour fire service shifts and mandatory overtime when necessary; shifts include nights, weekends, and holidays. The Examination Qualified candidates will be invited to continue in the examination process. The process may include a rating that weighs training and experience 100%. To be placed on the eligible list, candidates must receive a minimum passing score of 70%. The City reserves the right to utilize alternative testing methods if deemed necessary. Legal Requirements In accordance with California Government Code section 3100, all City of Stockton employees are considered disaster service workers who may be required to report for duty or remain on duty for disaster service activities in the event of an emergency. Employees are required to undertake an applicable loyalty oath. #J-18808-Ljbffr