Case Manager

About YWCA South Hampton Roads
YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women’s organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

About the Position

Under general supervision of the Director of Support Services, the Case Manager will work with YWCA shelter clients. The Case Manager is responsible for meeting with clients/guests to conduct an initial assessment of need, connect clients to appropriate services and maintain a caseload to support and coordinate services for shelter guests and community clients. Case Managers will work collaboratively with the Housing Case Manager, Housing Advocates, Victim Services and Allied Professionals.

ESSENTIAL DUTIES

The essential functions include, but are not limited to the following:

• Conduct initial service intake and needs assessments to determine client needs and coordinate services based on intake assessment.
• Complete thorough assessments in order to identify strengths, needs barriers, and goals.
• Completes scheduled check ins with clients on caseload to provide support, information, referrals and goal progression tracking.
• Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking to victims of interpersonal violence.
• Provide education on reporting options, protective orders, and the effects of trauma on victims of interpersonal violence.
• Provide in-person crisis intervention counseling and advocacy service, including safety planning and suicidal assessments.
• Provide ongoing case management services to community clients or clients exiting shelter.
• Provide information and community referrals as requested.
• Collect statistical data and other information needed for grant reporting.
• Create and accept internal and external referrals for resources and services and maintain communications with providers.
• Collaborate with support staff to mutually inform teams on current guest/client issues and/ or needs.
• Assist shelter guests with housing applications and search (when applicable) and refer to Housing Specialist if appropriate.
• Maintain client case records by the YWCA SHR policy and procedures.
• Maintain client confidentiality by the YWCA SHR’s Confidentiality policy.
• Adhere to the YWCA SHR’s Mandated Reporter policy in collaboration with law enforcement, forensic and medical personnel, and other allied professionals.
• Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel.
• Prepares and delivers educational programs to allied professionals, community members, and volunteers.
• Attend staff meetings as scheduled throughout the year.
• Participates in fund- raising and development activities that support the organization.
• Performs other duties as assigned.

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Education and Experience

• A bachelor’s degree in social work, psychology, criminal justice, human services, or a related field, or eight years of related experience is required.
• Experience working with victims of interpersonal violence, persons with disabilities, mental health concerns, and chronic homelessness is required.

Other Requirements

• Must complete a background check.
• Must complete the training program of the YWCA SHR.
• Must have excellent driving record and have a valid driver’s license; certificate of insurance from an insurance carrier licensed in the State of Virginia.
• Travel is required and access to reliable transportation is essential.

Skills and Competencies

• Knowledge of the dynamics of interpersonal violence and a strong commitment to ending violence against women, men, and children.
• Demonstrate the ability to work well with people of various ethnic, racial, and socioeconomic backgrounds.
• Demonstrate the ability to communicate clearly and effectively both verbally and in writing.
• Proficiency with Microsoft Office applications, including spreadsheets.
• Must be a self-starter with the ability to work independently and as a part of a team.
• Effectively manage multiple priorities.
• Excellent organizational and interpersonal skills.
• Demonstrate the ability to maintain a calm and supportive demeanor at all times.
• Must exhibit a professional and caring attitude, reflecting the philosophy of the YWCA SHR.
• Requires willingness to work and travel alone.

CORE VALUES

The Case Manager is expected to model YWCA SHR Core Values:

• Compassion
• Integrity
• Ownership
• Responsibility
• Empowerment

WORKING CONDITIONS:

Work is performed in a typical office environment with a high standard of confidentiality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to travel in varying weather conditions.
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls
• While performing the duties of this job, the employee is required to:
• Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls and talks or hears
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl
• Ability to lift and carry up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The noise level in the work environment is moderately loud
• Physical capability to effectively use and operate various items of office-related equipment, such as but not limited to, a personal computer, calculator, copier, and fax machine

COMPENSATION:

This position offers a salary range of $38,000-$45,000 that is based on experience, and includes a comprehensive benefits package. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history. This is a full-time, non-exempt position.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS:

YWCA SHR is an Equal Opportunity Employer. ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.