Billing Associate

The Billing Associate provides a variety of administrative support functions to a site office and/or client which may include tasks such as expense reports time entry invoice entry calendar and phone management and opening client matters. 

Monday-Friday 8am-4:30pm

• (* denotes an essential function)

• *Perform work in administrative support including but not limited to answering phone lines providing customer service editing/transcribing documents data entry for expenses/time/invoices/other creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge)

• *Oversight for confidential company information including but not limited to corporate credit card information P-cards employee and client distribution lists prospective and current employee information etc.

• *Utilize appropriate logs and/or tracking software for all administrative support work

• *Ensure that job tickets are properly filled out before beginning work

• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

• *Communicate with team members lead supervisor or client on job or deadline issues

• *Meet contracted deadlines for accepting completing and delivering all work

• *Troubleshoot basic equipment problems

• *Interact with clients over the phone via video or electronically

• Prioritize workflow

• Performs Quality Assurance on own work and work of others

• Answer telephone emails and place service calls when needed

• Adhere to Williams Lea policies in addition to client site policies

• Use equipment and supplies in a cost-efficient manner

Qualifications :

• High school diploma or equivalent education

• Minimum (1) year administrative support experience in a professional organization preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.

• Skilled in the use MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite

• Familiar with other software programs for providing administrative support 

• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills

• Ability to meet deadlines and complete all projects in a timely manner

• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion

• Ability to exercise good judgment to make decisions that conform to business needs and policy

• Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level

• Ability to maintain professional composure when working with immediate deadlines

• Ability to work both independently and collaboratively as part of a team

• Ability to work in a fast-paced environment

• Ability to communicate professionally both verbally and in writing

• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

• Must be self-motivated with a positive attitude

• Proven customer service skills are required to create maintain and enhance customer relationships

Additional Information :

The salary for this role at the noted RRD location is $17.30 - $19.20. Starting pay decisions are determined based on multiple factors including but not limited to relevant education qualifications skills experience certifications proficiency performance shift location and other business needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on the role in addition to the hourly rate of pay the total compensation package may also include overtime shift differential call-in and/or stand-by pay. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

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At RRD we value innovation authenticity and integrity. To uphold the security and fairness of our hiring process we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Remote Work :

No

Employment Type :

Full-time