Team Leader

DESCRIPTION

Are you looking for the RIGHT opportunity to GROW in a PLEASANT environment? Here are the simple reasons you should consider joining the team at Mico's Hot Chicken.

We have great pay and benefits:

• Up to 5 days paid vacation/personal days off every year after being employed with Mico's for one year
• Free meals at Mico's
• Weekly Pay
• Opportunity for advancement as we are a growing business and now searching for our second location

Job Overview

The Team Leader supports both front-of-house (FOH) and back-of-house (BOH) operations, taking ownership of shift performance and leading by example. This role bridges the gap between hourly team members and management, helping to maintain pace, quality, and hospitality in all areas of the restaurant. The Team Leader ensures smooth communication between FOH and BOH, assists with prep, and supports the team wherever needed.

What You'll Do

Lead the Shift Across FOH & BOH

• Serve as a point of contact for both FOH and BOH during assigned shifts
• Monitor ticket times, food quality, and service flow
• Step in to assist on the line, expo, or front counter as needed
• Coordinate between FOH and BOH to keep service running smoothly

Training & Coaching

• Assist with onboarding and training new team members in both FOH and BOH roles
• Provide real-time feedback and encourage best practices
• Lead by example in energy, professionalism, and attention to detail

Food Quality, Prep & Stocking

• Support prep for high-use items like sauces, sides, desserts, and catering orders
• Assist in cooking, assembling, or plating menu items according to standards
• Maintain proper station setup and readiness before, during, and after service
• Perform inventory counts and place/submit truck orders as needed to maintain proper stock levels

Guest Experience

• Greet guests and address any concerns with professionalism and urgency
• Maintain a clean, organized, and inviting dining area
• Ensure all orders are accurate and presented well

Health, Safety & Cleanliness

• Uphold all food safety and sanitation standards
• Monitor cleanliness in both FOH and BOH throughout the shift
• Report any maintenance or safety issues to management promptly
• Serve as a keyholder, responsible for opening and securing the restaurant at the start and end of shifts

You'll Stand Out If You:

• Can move seamlessly between FOH and BOH without losing pace or quality
• Lead calmly and effectively under pressure
• Are proactive and solution-focused, helping before being asked
• Communicate clearly and professionally with both guests and teammates
• Take pride in keeping the restaurant organized, stocked, and running smoothly
• Are eager to develop leadership skills and grow within the company

Mico's Hot Chicken is an Equal Opportunity Employer.

Must align with Mico's Core Values:

M astery - We appreciate excellence

I ntegrity - We do the right thing even when no one is watching

C aring - We treat others and ourselves with respect and love

O wnership - We are proud of our work

S ervant Leadership - We look for ways to make someone's day


REQUIREMENTS

• Other Qualifying Characteristics
• Skills Evaluation
• Must be available to open or close
• Can competently perform in all positions in the kitchen
• Prepares products that meet all Mico's Hot Chicken's standards
• Understands and Executes Opening, Transition, and Closing procedures according to Mico's Hot Chicken's Standards
• Consistently prioritizes cleanliness, food safety
• Embodies all of the restaurant's core values
• Maintains productivity while always putting customers first
• Must align with Mico's Core Values
• Must be available weekends

Mico's Hot Chicken first opened it's window in June, 2019 as a food truck. We have grown and transitioned from our truck into our first brick and mortar in the Heights! We hope you'll join us on our journey to make Mico's Hot Chicken one of the hottest experiences one can enjoy in Houston.

Our Mission

We serve fresh, made from scratch recipes that are cooked to order and crafted with spice and flavor.


Our Vision

We are on the road to becoming America's Hot Chicken and a household name.

Check us out on social media @micoshotchicken