PARTS & SERVICE COORDINATOR

Parts & Services Coordinator

The Parts & Services Coordinator is a role that supports the Automated Solutions Group (ASG) and Sales teams. This position coordinates service requests by ordering parts, scheduling service, tracking orders, communicating with internal teams and customers, and processing invoices related to end-of-line packaging equipment, maintenance and repair.

Duties/Responsibilities: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned and are subject to change at any time due to reasonable accommodation or other reasons.

• Enter, process, and track parts and equipment orders
• Coordinate service requests, including scheduling technicians based on urgency and availability
• Communicate with customers, vendors, and internal teams regarding order status, service updates, pricing, and timelines
• Research parts, verify specifications, and ensure accurate order accuracy and fulfillment
• Follow up with vendors on order confirmations, shipping timelines, and discrepancies
• Process returns, warranties, vendor credits, and debits
• Support service technicians with research, callbacks, and order coordination
• Maintain accurate records, data entry, and reporting related to parts and service activities
• Assist with billing and invoicing for service work
• Conduct periodic inventory checks of parts and equipment
• Coordinate customer visits and service-related logistics
• Provide general administrative and operational support to the department

Required Skills/Abilities:

• Strong communication skills, both written and verbal
• Customer-focused mindset with the ability to manage multiple priorities
• Strong organizational skills and attention to detail
• Problem-solving and analytical abilities
• Technical aptitude with the ability to learn equipment and systems
• Ability to work independently and collaboratively in a team environment
• Proficiency in Microsoft Office or similar systems

Education and Experience:

• Bachelor's degree in Business or related field preferred
• Associate degree in Business or related field considered
• Prior experience in an office, customer service, or coordination role preferred

NOTE: The physical demands and work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be made, upon request, to enable qualified individuals with disabilities to perform these essential functions.