Patient Experience Coordinator

Job Description

Job Description

Healthcare, Reimagined - Starts with you!

At Vida Integrated Health, we’re redefining what healthcare feels like—more human, more connected, and built around real relationships.

As a Patient Experience Coordinator, you’re not just at the front desk—you’re the first impression, the connector, and the energy of the clinic. You help patients feel seen, supported, and confident in their care from the moment they walk in. If you’re someone who thrives in a fast-paced environment, enjoys connecting with people, and wants a role where you can grow and make an impact—this is for you.

Why People Love Working at Vida

• Team-based, collaborative care (you’re never doing this alone)

• Real growth opportunities across multiple clinics

• A company focused on innovation and better patient care

• A culture built on teamwork, humility, and continuous growth

• Generous + flexible paid time off

• Paid holidays

• Full benefits (medical, dental, vision, life insurance, and more)

• Internal Annual Wellness Credits ($2,000 to be used on services)

• Product & supplement discounts

• 401(k) with employer match

Schedule: Full-time.

Tuesday - Friday 9:30 am - 6:30 pm

Saturday 7:30 am - 2:30 pm

$22 - $25 hourly

You’ll be the hub of the clinic , helping everything run smoothly while creating an exceptional patient experience.

• Welcome patients and create a positive, professional first impression

• Coordinate schedules across multiple providers and services

• Manage calls, texts, and follow-ups with clarity and care

• Collect payments and guide patients through financial expectations

• Verify insurance and confidently explain coverage- the difference between copay/DED plans

• Keep clinic flow organized and efficient

• Follow HIPAA guidelines

• Support your team and contribute to a high-performing clinic environment

What We’re Looking For

• Strong communication and people skills

• Highly organized with attention to detail

• Comfortable multitasking in a fast-paced environment

• Positive, team-first mindset

• Confidence in discussing insurance and payments with patients

• Quick learner who takes initiative

• Comfortable with computers and systems (EMR experience is a plus)

• Experience in healthcare or customer service is helpful, but not required

At Vida Integrated Health, we’re reimagining what healthcare can be.

We bring together a team of highly skilled providers—physicians, chiropractors, physical therapists, acupuncturists, and more—under one roof, working toward a shared goal: helping people move better, feel better, and live better.

But what truly sets Vida apart isn’t just what we offer—it’s how we work.

Our providers collaborate in real time, sharing insights, aligning treatment plans, and supporting each other to deliver a level of care that doesn’t exist in traditional healthcare. This team-based approach creates better outcomes for patients—and a more connected, energized environment for our team.

We believe healthcare should feel human, empowering, and built around relationships.

That’s why everything we do is grounded in one core belief: Together we're Better. If you’re looking to be part of something meaningful—where your work matters, your team supports you, and your growth is encouraged—you’ll find it here at Vida.