Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to immediately join a team on a contract basis with the potential for a permanent role. This position focuses on managing account receivables, communicating with customers regarding outstanding balances, and helping maintain steady cash flow through timely follow-up. The ideal candidate brings experience across commercial and consumer collections, along with a solid understanding of billing and credit-related collection practices.

Responsibilities:

• Contact customers by phone, email, and other approved channels to follow up on overdue invoices and unresolved account balances.

• Review account activity to identify delinquent payments, document collection efforts, and determine appropriate next steps for resolution.

• Work with internal teams to research billing concerns, clarify discrepancies, and support accurate account reconciliation.

• Apply established collection procedures to both commercial and consumer accounts while maintaining a consistent customer experience.

• Monitor payment commitments and follow through with customers to encourage timely resolution of outstanding obligations.

• Maintain complete and up-to-date records of communications, account status changes, and collection outcomes in internal systems.

• Escalate complex or high-risk accounts when necessary and support efforts to reduce aging receivables.

• Contribute to consistent cash collection results by prioritizing accounts effectively and managing a high-volume workload.

• Experience handling collections activities in either commercial, consumer, or mixed account environments.
• Working knowledge of credit and collections practices, including account follow-up and delinquency management.
• Familiarity with billing-related collection processes and the ability to resolve payment issues efficiently.
• Strong verbal and written communication skills for interacting with customers and internal stakeholders.
• Ability to stay organized, manage multiple accounts at once, and maintain accurate documentation.
• Sound judgment when addressing sensitive customer situations and negotiating payment arrangements.
• Proficiency with standard office software and account tracking or receivables systems.