Customer Service Representative

ISP Relations Associate

Bonita Springs, FL

Monday to Friday from 8AM to 5PM ET

Build relationships. Solve problems. Keep our service network moving.

If you're a strong communicator who enjoys building relationships, solving problems, and keeping things organized in a fast-moving environment, this could be a great fit.

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients' brand standards.

We believe great service starts with great peopleand strong partnerships with the service providers who help us deliver for our clients.

As an ISP Relations Associate, you'll work directly with NEST's network of Independent Service Providers (ISPs), helping maintain strong coverage, successful work orders, and positive provider relationships across the country.

Depending on your area of focus, you may support coverage sourcing, provider relations, or our ISP contact center.

Communicate with new and existing service providers by phone, email, text, and instant message

Help identify service coverage needs and recruit new providers in markets throughout the U.S.

Onboard new ISPs and educate them on NEST requirements, contracts, insurance, and processes

Negotiate service provider pricing while supporting company profitability

Respond to incoming ISP questions and requests, including scheduling, NTE increases, work orders, and service information

Build and maintain positive working relationships with NEST's service provider network

Help ensure ISPs remain compliant with required insurance, contracts, IVR, and Service Provider Portal policies

Coordinate recurring and prescheduled services and follow up to ensure work is completed

Update work orders and maintain clear, detailed notes so providers, clients, and internal teams stay informed

Assist providers with work orders, payment-status questions, and NEST processes

Troubleshoot basic provider issues and escalate more complex situations when needed

Prioritize work based on urgency while managing calls, messages, work orders, and follow-ups

Support teammates during high-volume periods and jump in wherever needed

You'll also play an important role in maintaining service quality, meeting departmental KPIs, and making sure both our providers and clients receive responsive, professional support.

Relationships matter hereand you'll be one of the people helping keep them strong.

People who genuinely enjoy talking with and helping others

Strong communicators who are comfortable on the phone and in email

Organized multitaskers who can manage several priorities without losing the details

Problem-solvers who ask questions and work toward practical solutions

Team players who are comfortable collaborating with different departments

People who can stay professional and positive during challenging conversations

Detail-oriented individuals who understand the importance of accurate notes and follow-through

The role requires strong communication, listening, decision-making, customer service, and workload-management skills.

High school diploma or GED

12 years of customer service experience or experience in a similar position

Strong phone, written, and verbal communication skills

Comfortable learning and working in multiple computer systems

Intermediate knowledge of Microsoft Outlook and Excel

Proficient knowledge of Microsoft Word

Ability to stay organized, prioritize work, and solve problems in a fast-paced environment

Starting at $20/hr

Bonus opportunities

40 hours Vacation + 32 hours Personal (Year 1)

40 hours Paid Sick Time

6 Paid Holidays

Medical plans NEST helps cover the cost

401(k) with company match

Employer-paid life insurance ($15,000)

Employee Assistance Program (EAP)

Optional Dental, Vision, Pet Insurance, Legal & Identity Protection

Company-sponsored engagement & philanthropic events

Innovation: Delivering real cost-saving strategies through technology and operational excellence

Helping: Supporting our clients, communities, service providers, and employees

Together: Building trusted partnerships through respect, teamwork, and exceptional service

NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.

Before officially joining NEST, candidates must successfully complete:

A pre-employment skills assessment

Background check

Drug screening

If you're a relationship-builder, problem-solver, and team player who likes keeping things movingwe'd love to hear from you.

Apply today. We're excited to meet you.