Order Management Specialist

Order Management Specialist (Customer Service Representative II – Order Management) Job Description The Order Management Specialist supports the full order-to-cash process by accurately entering, validating, and monitoring customer orders within ERP systems. In this role, you act as a key liaison between customers and internal teams, ensuring timely resolution of order issues and delivering a high-quality, professional customer experience. You will receive 45–60 days of structured training before handling live phone and email queues. This position is ideal for someone with strong attention to detail, prior experience in a manufacturing environment, and comfort working in ERP systems. Responsibilities Accurately enter and validate customer orders in ERP systems, ensuring completeness and correctness of all data. Resolve pricing discrepancies and order exceptions by researching issues and collaborating with internal stakeholders as needed. Process returns, credits, cancellations, and order modifications in accordance with established procedures. Monitor orders throughout fulfillment and shipment to ensure on-time delivery and proactively address potential problems. Maintain detailed and accurate order documentation, including notes, confirmations, and supporting records. Handle inbound customer calls and emails related to orders and products in a structured phone and email queue. Serve as a liaison between customers and internal teams, partnering closely with sales, logistics, finance, and planning to resolve order‑related issues. Deliver timely, professional, and customer‑focused service that reflects a high level of patience, empathy, and professionalism. Meet or exceed service‑level agreements by processing orders within a 48‑hour turnaround time with high accuracy. Participate in training on ERP platforms, including Syteline and Oracle, and apply that knowledge to daily order management tasks. Collaborate with cross‑functional teams across multiple locations to support consistent and efficient order management processes. Essential Skills Hands‑on experience entering and managing orders in ERP systems such as Syteline, Oracle, SAP, or similar manufacturing‑focused ERPs. Prior experience in a manufacturing environment, supporting areas such as manufacturing, shipping, production, or planning. Strong understanding of the order lifecycle, including order entry, pricing validation, returns, credits, cancellations, and revisions. Experience handling inbound customer calls and emails in a structured queue environment. Demonstrated ability to process orders within defined SLA timelines (48‑hour turnaround) while maintaining high accuracy. Strong written and verbal communication skills for clear, professional customer and internal communication. High level of patience, professionalism, and empathy when interacting with customers and internal partners. Excellent time management and prioritization skills to manage multiple orders and inquiries simultaneously. ERP experience in manufacturing environments strongly preferred. Additional Skills & Qualifications Experience with Syteline and/or Oracle ERP systems, with the ability to learn additional platforms through provided training. Background in supply chain, logistics, or production support. Exposure to supply chain or logistics workflows and processes. Familiarity with CRM tools used to track customer interactions and order history. Experience partnering with sales, finance, and logistics teams to resolve order‑related issues. Comfort using Microsoft Office and related productivity tools for documentation and communication. Interest in data analysis related to orders, supply chain, or customer trends. Ability to thrive in a structured training environment with clear expectations and performance metrics. Work Environment This role operates in a hybrid work environment, with three days onsite and two days working from home each week. The primary office location is in Stuart, FL, with regular collaboration across regional locations including Stuart, FL; Tulsa, OK; Lowell, MI; and Menomonee Falls, WI. You will work in a professional, air‑conditioned office setting with standard business hours of 8:00 a.m. to 5:00 p.m. The position offers structured ERP training, starting with Syteline and followed by Oracle, along with exposure to multiple ERP platforms and cross‑functional teams within a well‑established manufacturing organization. The culture emphasizes clear expectations, meaningful collaboration, and a balance of in‑person teamwork and remote flexibility. Job Type & Location This is a Contract position based out of Stuart, FL. Pay And Benefits The pay range for this position is $21.00 - $21.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jun 1, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr Aston Carter