Director of Housekeeping

Director of HousekeepingThe historic Hotel Phillips of downtown Kansas City is seeking a detail oriented, leadership minded and quality focused leader to join our Housekeeping Executive team. The hotel is currently getting ready for a lot of exciting changes, and is focused on bringing guests back in time in both history, and with service.Owned by Arbor Lodging, Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.Summary:The Director of Housekeeping is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in their absence.Duties & Responsibilities:Inspect Room Attendants' work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintainedIn the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standardsOversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restockedEnsure records of daily assignments are completed, signed off and turned into the Housekeeping Office on timeMaintain key controlMonitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landingsOversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.Collaborate with Maintenance staff to communicate out of order roomsAssist with training of Housekeeping staffEnsure overall guest satisfactionRequirementsQualifications:High school diploma or educational equivalent is preferred3+ Years in housekeeping for hotels or educational equivalentAbility to meet the physical demands of the job including lifting 20 lbs is requiredBenefits:Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor's Guiding Principles:Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.