Automotive Service Advisor

Overview Blair Automotive is the highest producing independent European repair group in Texas, with locations in Carrollton, Plano, and Grapevine. We have built that reputation by doing the right thing, taking care of our people, and holding a higher standard than anyone else in this business. Our shops serve some of the most affluent communities in North Texas, clients who expect the best and pay for it. From beautifully remodeled, dealership-level customer spaces to lean, fast-moving service operations, every location is staffed by disciplined, high-level producers who take pride in clean work, flawless execution, and accountability. The bar here is high every single day, and that is exactly how we like it. We are looking for a service advisor at all of our locations — Carrollton, Plano, and Grapevine. Responsibilities Sales & Performance: Consistently achieve high close ratios, average revenue per order (ARO), and customer pay-to-wage ratio. Meet monthly gross profit goals, ranging from 50 to 100 GP, based on store size and experience, while maintaining KPIs such as gross profit per hour, ARO, and customer satisfaction scores (CSI). ARO goals are set at a minimum of $750 for Euro vehicles and $600 for AM/AS vehicles. Repair Order Management: Develop accurate estimates by factoring in materials, supplies, and labor and calculate the customer’s payment, including any deductibles. Maintain and record customer approval. Verify warranty and service contract coverage, clearly explaining provisions and exclusions. Ensure timely and accurate parts ordering and verify appropriate payment methods, securing credit approvals or deposits when necessary. Customer Service: Create a welcoming first impression by warmly greeting customers in person or by phone and attentively gathering key vehicle details to ensure a seamless and personalized start to their service experience. Guide customers through personalized repair orders tailored to their safety, immediate needs, and financial considerations, ensuring every suggestion aligns with their priorities and circumstances. Communication: Practice clear, professional, and proactive communication when explaining repair results, costs, and available options, ensuring customers feel informed and confident in their decisions. Maintain frequent communication with technicians to ensure timely completion and provide updates to customers on repair timelines, costs, and any changes or roadblocks. Technology: Proficient in TekMetric, store POS, financing platforms, parts ordering websites, and other software to check-in/out customers, manage financing, and review and provide customer status updates. Any other duties as needed to drive to the vision, fulfill the mission, and abide by the value of this organization. Qualifications Proven experience in automotive service or customer service roles, with knowledge of maintenance and repair services. Strong communication, interpersonal, and sales skills, with the ability to negotiate effectively. Ability to thrive in a fast-paced, customer-focused environment with strong attention to detail and organizational skills. Skilled in basic computer programs and automotive service software with the ability to learn new systems. Clear communication skills in English, both verbal and written. Proven leadership and experience managing teams of various sizes. A strong focus on customer relations, sales, and operational excellence. Valid U.S. driver’s license and insurability under the store's policy. Physically capable of performing tasks that involve grasping, pushing, pulling, lifting (including items over 50 pounds), bending, and reaching overhead. Ability to stand for extended periods, up to 8 hours, is required. Must be able to maintain a fast-paced work rhythm for extended durations. #J-18808-Ljbffr