Host/Maitre 'd

Job Description

Job Description

Paragon an American and Italian Gastropub is a restaurant company based in Clark, New Jersey, known for its welcoming atmosphere and focus on quality food and drink. The restaurant offers a diverse menu that emphasizes fresh ingredients, flavorful dishes, and a curated selection of beverages. Team members work in a fast-paced, guest-focused environment where hospitality and consistency are highly valued. Paragon Gastropub encourages collaboration, professionalism, and growth for team members who are passionate about the culinary industry.

Maître d' Wanted

Position: Maître d'

Type: Full-Time

Schedule: Must be available for long hours, nights, weekends, and holidays

Core Responsibilities

Guest Experience

• Greet and welcome every guest with warmth and professionalism
• Manage reservations, waitlists, and walk-ins to maximize seating and minimize wait times
• Oversee the seating chart and table rotation to balance sections and pace the dining room
• Handle special requests, large parties, private events, and VIP guests with care
• Address guest concerns and complaints promptly, and turn challenging situations into positive experiences
• Answer phones and respond to online reservation inquiries

Floor Leadership

• Lead, coach, and support servers, bartenders, bussers, and hosts throughout service
• Create and manage front-of-house section assignments
• Step in to assist on the floor, at the bar, or at the door as needed during peak periods
• Monitor service quality, food and drink timing, and dining room cleanliness
• Communicate clearly with kitchen leadership and expo to coordinate pacing and flow

Operations

• Open and close the front of house, including side work checklists
• Ensure compliance with responsible alcohol service, health, and safety standards
• Assist with training new front-of-house hires on service standards and POS procedures
• Help maintain reservation system, guest notes, and guest preference records
• Report on guest feedback and any operational issues to management

Requirements

• Prior experience as a Maître d', host manager, or front-of-house supervisor in a high-volume restaurant preferred
• Strong leadership skills with the ability to motivate and manage a team
• Ability to work long hours on your feet in a fast-paced, high-pressure environment
• Excellent communication, multitasking, and problem-solving skills
• Polished, friendly, and professional presence
• Positive, can-do attitude
• Team-oriented attitude with clear communication skills
• Working knowledge of reservation and POS systems (such as OpenTable, Resy, or Toast)
• Working knowledge of food, wine, beer, and cocktail menus
• Responsible Alcohol Service and food handler's certification (or willingness to obtain)
• Ability to lift up to 30 lbs and stand for extended periods

What We Offer

• Competitive salary or hourly pay based on experience
• Employee meal discounts
• Opportunities for growth into management
• A supportive, high-energy team environment

Paragon is an Italian and American gastropub based in Clark, New Jersey, known for its welcoming atmosphere and focus on quality food and drink. The restaurant offers a diverse menu that emphasizes fresh ingredients, flavorful dishes, and a curated selection of beverages. Team members work in a fast-paced, guest-focused environment where hospitality and consistency are key. Paragon emphasizes collaboration, professionalism, and growth for team members who are passionate about the culinary industry.

Company Description

Paragon is an Italian and American gastropub based in Clark, New Jersey, known for its welcoming atmosphere and focus on quality food and drink. The restaurant offers a diverse menu that emphasizes fresh ingredients, flavorful dishes, and a curated selection of beverages. Team members work in a fast-paced, guest-focused environment where hospitality and consistency are key. Paragon emphasizes collaboration, professionalism, and growth for team members who are passionate about the culinary industry.