Host

DESCRIPTION

The Host is the first point of contact for our guests, responsible for creating a warm and welcoming environment. This role combines the responsibilities of hosting guests and efficiently managing transactions. The ideal candidate is friendly, organized, and passionate about providing excellent service.


Duties & Responsibilities


Primary responsibilities include, but are not limited to the following:

• Warmly greet guests upon arrival with a smile and a friendly attitude.
• Manage the seating chart and ensure tables are rotated effectively to maximize guest satisfaction and restaurant efficiency.
• Maintain an organized waitlist and communicate wait times accurately.
• Assist guests with any inquiries about the menu or restaurant operations.
• Process guest transactions accurately and efficiently using the POS system.
• Handle cash, credit card payments, and receipts while maintaining proper cash handling procedures.
• Assist guests with takeout orders, ensuring accuracy and timely preparation.
• Suggest menu items and promotions to enhance the guest experience and increase sales.
• Provide outstanding service to ensure guests have a positive experience from the moment they enter to the moment they leave.
• Address guest concerns or complaints professionally and escalate issues to management when necessary.
• Keep the host stand area clean, organized, and welcoming.
• Assist with opening and closing duties, including cleaning and restocking supplies.
• Communicate effectively with team members and management to ensure smooth operations.
• Performs other duties as assigned.

Essential Functions

• Previous experience in a cashier, host, or customer-facing role preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic math skills and familiarity with POS systems are a plus.
• Knowledge & Abilities
• Friendly, positive demeanor with a passion for providing excellent guest service.
• Ability to handle guest interactions with professionalism and patience.
• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

REQUIREMENTS

Ugly Dumpling fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.