Vice President, Service Delivery
$145.6k - $167.4kDatavant
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
The Vice President, Service Delivery is a regional operational leader responsible for delivery excellence across multiple markets and teams. This leader drives regional KPIs - including TAT, OTD, quality, productivity, and staffing - and is accountable for implementing standardized workflows across all assigned sites. The VP partners with Workforce Planning, NOC, Training, and Implementation to ensure strong operational execution and readiness for new processes and tools. This role manages Managers and Supervisors and plays a critical part in scaling high-performing operations across the region.
You Will:
Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
Ensure adherence to standardized workflows and compliance requirements across all sites
Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
Interpret regional KPI trends and create action plans to improve performance
Lead regional continuous improvement initiatives and support transformation pilots
Respond to operational escalations routed through Account Management
Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
Coach and develop Managers and emerging leaders within the region
Drive adoption of digital and global workflows across operational teams
Design and evolve the service delivery operating model to support business growth and client expectations
Lead large-scale delivery transformations, including standardization, automation and technology enablement
Ensure delivery capabilities scale without linear increases in cost or headcount
Partner closely with Account Management, Go-To-Market, Product and Compliance
Review, assess and provide resolution to all negative and neutral customer services surveys.
Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.
Success Metrics
Consistent achievement of SLA's, quality and cost targets
Improved delivery scalability and operational leverage
Successful execution of transformation initiatives
Strong engagement and retention
What You Bring to the Table:
Significant experience leading multi-site healthcare or large-scale operations teams
Strong leadership capabilities with the ability to develop leader-of-leaders
Fluency in operational KPIs and data-driven decision makingExperience leading compliance-driven, standardized workflows
Ability to manage change and scale new processes across diverse teams
Strong collaboration skills across cross-functional partners
Bonus Points if:
You have experience in HIM, ROI, or similar regulated operational environmentsYou have experience leading transformation or standardization programs
You have Lean/Six Sigma background
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.
The estimated base salary range (not including variable pay) for this role is:
$145,600-$167,400 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .
- ...Vice President of Managed & Professional Services About the Company Innovative provider of software solutions for public transit & healthcare industries... ...tasked with unifying and transforming the services delivery model across the organization, with a strong focus...Suggested
- ...and enhance the user experience by optimizing tools. As a Vice President in the Product Operations CMEX - Measurement & Insights team,... ...tools preferred ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses...Suggested
- ...JOB DESCRIPTION As a Content Design Vice President in Human Resources, you will develop, publish... ...to established writing guidelines and delivery processes Self-motivated individual... ...and deliver a suite of products and services that help make JPMorgan Chase an...SuggestedFull timeTemporary workFor contractorsWork at office
- ...this role. JOB DESCRIPTION Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment...SuggestedFor contractorsWork experience placement
- ...connect them with exceptional professionals for this role. JOB DESCRIPTION JPMorgan Chase & Co. is a global leader in financial services, offering investment banking, consumer and small business services, commercial banking, and asset management. Serving millions of...SuggestedWork at office
- ...Finance and Strategy. As a Wealth Management Credit Forecasting Vice President, within Consumer & Community Banking (CCB) Risk, you will be... ...Banking ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small...Immediate start
- ...driven solutions, and partner with technical teams using Agile delivery practices Collaborate with cross-functional partners across... ...continuous improvement ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small...
- ...blend business needs and user insights. As an Experience Design Vice President in Identity & Access Management, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices...
- ...field workforce effectiveness. As an Applied AI Modeling Vice President in Branch Network Modeling team, you will build advanced artificial... ...platforms. ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses...
- ...including optional practical training (OPT) or curricular practical training (CPT). ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of...Visa sponsorship
- ...Forecast & Aggregation (FFA) team is responsible for leading the delivery of firm-wide financial data, reporting, and projections for P&A... ...infrastructure, and support the development of flexible self-service tools. The VP will challenge and improve business processes and...Flexible hours
- ...skills with ability to interact with individuals across departments / functions Strong knowledge and understanding of financial services In depth knowledge of risk management policies, control processes, metrics, and strategy Strong understanding of SAS...
- ...exceptional professionals for this role. JOB DESCRIPTION As a Vice President within the Fraud Strategy Team, you will be responsible for... ...quality ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses...Temporary work
- ...and striving to be best-in-class. As a Strategic Analytics Vice President on the Business Banking team, you will be responsible for... ...recommendations to management ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small...
- ...Vice President of Clinical Services Requirements Knowledge and skills at a level normally acquired through the completion of a minimum of a master’s degree in the field Counseling, Social Work, Healthcare Administration, or Business. History in the provision of mental...
- ...Kanban, to manage product backlogs, plan sprints, and ensure timely delivery of high-quality product increments. ~ Problem-Solving Skills... ...training (CPT). ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small...Visa sponsorshipShift work
- ...Demonstrated prior experience working in a highly matrixed, complex organization ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial...
- ...business cases that shape what gets funded and built. As a Vice President, Analytics Strategy Lead in Home Lending Decision Science,... ...domain experience (originations, marketing, pricing, credit, servicing, or channel performance). Experience building business cases...Work experience placement
- ...end; analyze friction points via pathing, funnel, and cohort analysis; prioritizes fixes that reduce time to first value. Create services that allow for rapid experimentation (A/B and multivariate) across onboarding, messaging, and feature discovery with statistical...
- ...this role. JOB DESCRIPTION As a Vice President within the Firmwide Control Program,... ...the day-to-day execution and operational delivery of the Firmwide Control Program, supporting... ...required. ~7+ years of financial services experience in program delivery, control...Work at office
- ...that resonate with clients. As a Product Manager in Boarding Platform team within the Commercial & Investment Bank's Merchant Services organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle...
- ...Demonstrated prior experience delivering platform solutions for optimal customer experience ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of...
- ...technology manufacturing environments (e.g., electrical infrastructure, data center solutions, machinery, automotive, or similar) where service reliability and supply chain resilience are mission-critical. Financial & Business Acumen: Demonstrated success in P&L ownership...Temporary workImmediate start
- ...Data Governance - Vice President As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgment...Work experience placement
$305k - $412k
...leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the... ...toward a common goal of elevating science and service for rare patients . Position Summary: The Vice President, Clinical Development (Nephrology) will be the...Temporary workRemote workShift work- ...Regional Vice President - Franchise Sales If you are looking for an opportunity to thrive and build a rewarding career with an industry-leading company – this is your chance to join us at United Franchise Group! With over 40 years in the franchising industry and more...Base plus commissionTemporary work
- ...technology and industry risks to aid GS's fraud detection and investigations methodology. Works closely with Adult Protective Services and law enforcement related to the regulatory reporting and prosecution of investigations. Demonstrates a thorough knowledge of...Local area
- ...experimentation methods, success metric design, and go‑to‑market execution to drive measurable impact About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of...
- ...Regional Vice President of Operations I, USPI – Ohio & Indiana Columbus, OH, United States (Hybrid) Job Description... ...(NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International...Full timeRelocation packageShift work
- ...and management of all aspects of customer service, quality patient care, marketing and... ...customers. Has strong interaction with SVPs, Presidents and possibly with the CEO. Oversees the... ...region. Collaborates with the Group Vice President to respond to Joint Venture (JV...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Service Delivery. Be the first to apply!
- vp biotech Columbus, OH
- vp compliance Columbus, OH
- vice president support services Columbus, OH
- vice president global communications Columbus, OH
- vice president legal Columbus, OH
- vice president of ecommerce Columbus, OH
- vice president shared services Columbus, OH
- vice president of revenue cycle Columbus, OH
- vice president real estate development Columbus, OH
- vice president corporate strategy Columbus, OH



