Patient Services Representative

Patient Services Representative You're the first impression, the lasting impression, and the connector between exceptional care and meaningful growth. As a Patient Services Representative at RL, you deliver high-touch hospitality with high-performance sales execution, creating a seamless, elevated experience for every patientevery visit. You're polished, personable, goal-driven, and energized by medical aesthetics. You build trust quickly, love recommending the right solutions, and take pride in converting great conversations into loyal, long-term patients. What You'll Do Deliver a luxury, concierge-style patient experience at check-in, check-out, billing, and across all communication channels Act as a brand ambassadorwelcoming, educating, and guiding patients with confidence and warmth Drive revenue while supporting patient retention through add-on bookings, retail sales, membership value identification, and event promotion Convert inquiries into consultations and consultations into treatments Speak fluently about services, pricing, promotions, and provider plans Ensure schedules stay full with smart strategic booking, while maintaining accuracy in POS, documentation, and patient records Maintain a beautiful, organized reception and retail space Collaborate closely with providers and teammates to elevate outcomes and experiences Performance KPIs (How Success Is Measured) Consultation and appointment conversion rates Retail, membership, and add-on sales performance Schedule utilization and rebooking percentages Patient retention, loyalty, and referral engagement Event and promotion participation Accuracy, efficiency, and compliance in patient flow and documentation Consistently positive patient feedback and experience scores Our RL Values (How We Show Up) Honesty: Transparent, ethical communication with patients and teammates Accountability: We own our results, our numbers, and our impact Positivity & Respect: Every interaction is warm, professional, and inclusive Growth & Performance: We're driven to improve, exceed goals, and evolve Collaboration & Teamwork: We win together and support each other daily Hospitality: Elevated service isn't a momentit's our mindset Requirements You're a great fit if you Love sales, patient service, and medical aesthetics equally Are confident recommending, educating, and closing Thrive in a fast-paced, high-expectation environment Bring polish, professionalism, and optimism to every interaction Are detail-oriented, adaptable, and solutions-focused Have customer service or scheduling experience (aesthetic or medical experience is a plus) Why You'll Love It Here A luxury medical aesthetics brand with high standards and growth trajectory Sales training, product education, and clear performance expectations Opportunities for growth, advancement, and leadership pathways A supportive, collaborative, and energetic workplace where excellence is the norm If you believe exceptional hospitality drives exceptional results, we'd love to meet you.