Communitey Care Advocate

*About the Role* We are seeking compassionate and resilient professionals to join a high-volume call center supporting community members in need. As a *Community Care Advocate*, you will handle incoming crisis and support calls, connecting individuals and families with critical resources such as food, housing, utility assistance, and more.
This is a *fast-paced, high-stress environment* where calls are continuous and often emotionally charged. Success in this role requires the ability to balance empathy with efficiency while guiding conversations toward helpful outcomes.
*Key Responsibilities*
* Handle a *high volume of inbound calls* (300-500 team calls/day)
* Provide information and referrals for:
* Housing and shelter
* Food assistance
* Utility and rent support
* Healthcare, childcare, and employment services

* Use active listening to understand both *stated and unstated needs*
* Demonstrate empathy while maintaining professionalism and objectivity
* Identify solutions and connect callers to appropriate local resources
* Accurately document interactions and maintain data within internal systems
* Report inaccuracies in resource databases
* Participate in occasional community outreach events
*What Makes This Role Unique*
* Meaningful work supporting individuals in crisis
* Tenured team environment (many employees with 10+ years)
* Strong culture of teamwork, encouragement, and support
* Opportunity to make a *direct impact on your community*
*Training & Onboarding*
* *Week 1:* Onsite (8:30 AM - 5 PM) - self-guided manual-based learning (5+ hours/day reading)
* *Week 2:* Shadowing (schedule may vary - must be flexible)
* Candidates must be comfortable with *independent learning*
* Full transition to remote work after training (equipment provided)
*Call Center Environment*
* Continuous calls with minimal downtime
* Average call time: *5-7 minutes*
* Performance is measured by:
* Call quality and efficiency
* Caller satisfaction
* Proper documentation

*Required Qualifications*
* Minimum *1 year of high-volume call center experience*
* Experience handling *30+ calls/day* in a queue-based environment
* Strong multitasking: *typing while speaking*
* Ability to work in a *high-pressure, emotionally intense environment*
* Willingness to work the assigned shift and training schedule
*Preferred **Background*
* Experience in non-profit, social services, or human services settings
* High school diploma or GED
*Key Traits for Success*
* *Empathy & compassion* - ability to support individuals facing hardship
* *Resilience* - comfortable handling difficult conversations (including escalated callers)
* *Critical thinking* - asking follow-up questions to uncover additional needs
* *Adaptability* - ability to guide unscripted conversations effectively
*Work Schedule & Setup*
* Primary shift: *12:30 PM - 9:00 PM (required)*
* Initial onsite training, then *work-from-home*
* Equipment provided for remote work
*Job Type & Location*This is a Contract to Hire position based out of Detroit, MI.
*Pay and Benefits*The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on May 29, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.