Bilingual Medical Receptionist - Primary Care | Full-Time

Job Title Receptionist Job Description The Staff Pad is proud to partner with a leading healthcare organization in Lawrence, MA and we are seeking a full-time Receptionist to support a Primary Care and Community Geriatrics practice. This role is an integral part of the healthcare team and is responsible for providing a welcoming patient experience while supporting the smooth day-to-day operations of the practice. Schedule: Full-Time What You'll Do Key Responsibilities Greet and welcome patients, visitors, and business representatives and direct them to the appropriate team member Answer incoming calls, respond to routine inquiries, and route calls as appropriate Take messages and forward calls to voicemail or the appropriate staff member Monitor staff locations to help facilitate smooth communication and clinic operations Maintain a clean, organized, and welcoming waiting room Support patients experiencing concerns or disruptive behaviors using active listening and de-escalation techniques, escalating issues to the appropriate clinical leadership when necessary Provide intake services for new and established patients and direct them to the appropriate healthcare team member Assist patients with intake documentation and other required paperwork Schedule, coordinate, and manage patient appointments, including recalls and follow-up visits Answer routine patient questions and assist patients in accessing appropriate healthcare or community services Maintain and update electronic patient records in the Athena EMR Provide clerical and administrative support to the healthcare team, including preparing reports, letters, notices, and scanning documents File, organize, and archive patient records to ensure information can be located and retrieved efficiently Enter and maintain accurate patient information in the electronic medical record Help ensure the smooth operation of the reception and administrative areas Identify barriers to providing quality service and proactively communicate potential solutions Support patients, colleagues, visitors, and community partners in accessing the information and services they need Perform other related duties as assigned What We Are Looking For Fluency in Spanish is required Strong customer service and communication skills Professional, welcoming, and patient-focused approach Strong organizational and time-management skills Ability to maintain confidentiality and handle sensitive patient information appropriately Ability to work effectively as part of a multidisciplinary healthcare team Strong attention to detail and accuracy when handling patient information and documentation Ability to remain calm and professional when assisting patients Previous healthcare, medical office, or receptionist experience preferred Experience with an electronic medical record system, preferably Athena, is a plus What You Can Expect Full-time position within a collaborative primary care and community geriatrics environment Opportunity to work as an integral member of a multidisciplinary healthcare team Patient-centered workplace focused on quality care and positive patient experiences Supportive environment that values teamwork, communication, and professional growth If you are a compassionate and organized professional who enjoys helping patients and supporting a busy healthcare team, we encourage you to apply and join a practice committed to delivering a positive patient experience and quality care. The Staff Pad