Patient Account Representative

Patient Account Representative (PAR)Make a Difference While Helping Patients Find SolutionsJoin the team at PFC First, where we're dedicated to helping patients navigate and resolve medical debt with compassion, professionalism, and understanding. As a Patient Account Representative, you'll serve as a valuable resource for patients by providing clear information, answering questions, and helping them explore options to successfully manage their medical accounts. Every conversation is an opportunity to make a positive impact and help patients move forward with confidence.About the RoleAs a Patient Account Representative (PAR), you'll play a key role in assisting patients with their medical accounts while delivering exceptional customer service. This position is ideal for someone who enjoys helping others, solving problems, and working in a collaborative team environment.What You'll DoAnswer inbound and make outbound calls to assist patients with account-related questions.Clearly explain account balances, payment options, and financial responsibilities.Help patients identify solutions and establish payment arrangements that meet their needs.Process payments and maintain accurate account documentation.Update patient information and ensure account records remain current.Collaborate with teammates and other departments to resolve account concerns.Meet performance goals while providing a positive patient experience.What We're Looking ForStrong customer service and communication skills.Ability to multitask, stay organized, and work effectively in a fast-paced environment.Comfortable using computer systems, software applications, and phone platforms.Positive attitude with a commitment to teamwork and professionalism.Problem-solving skills and a genuine desire to help others.Why Join PFC First?At PFC First, we believe every patient deserves respect, understanding, and access to the information they need to make informed decisions. When you join our team, you'll become part of a supportive culture that values collaboration, growth, and making a meaningful difference in the lives of others. Together, we help patients find solutions while delivering exceptional service and care.QualificationsHigh School Diploma or GED required.Prior medical office or healthcare experience is a plus (but not required).Training is provided—bring your motivation and willingness to learn!Why Join Us?Competitive hourly pay with opportunities for growth.Monthly incentives and KPI bonuses for top performers.Supportive team environment with mentorship and training opportunities.Make a meaningful difference by helping patients navigate financial challenges.CompensationStarting $16/hour and ranging up to $21/hour (Job typically starts at $16)Monthly incentives based on Key Performance Indicators’If you’re ready to join a team where your work truly helps others, apply today to become a Patient Account Representative! #J-18808-Ljbffr