Marketing Operations Specialist

Marketing Operations Specialist

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

Behind every great creative team is an operations crew making sure the details hold together, and this role is the financial backbone of ours. As part of a team that supports the Global Marketing organization, the Marketing Operations Specialist manages the day-to-day financial workflows that move work forward, including purchase orders, invoices, payment follow-up, budget tracking and approvals, in close partnership with Finance, Accounts Payable and external vendors.

Beyond the financial core, the role manages vendor documentation, contract routing, planning support and other activities that keep the Brand, Creative, Digital and Marketing Operations teams organized and moving. As the operations team model evolves, the role will also provide flexible support across projects and process improvement efforts.

This is a role for someone who loves bringing order, accuracy and follow-through to a busy, creative environment, and takes pride in keeping the whole operation on track. The ideal candidate is a self-starter who keeps work on track, uses good judgment to solve problems, and keeps leadership informed on key developments.

Educational Requirements:

• Bachelor's degree in Business, Marketing, Finance, Communications, Operations or related field preferred

Experience Requirements:

• 4+ years experience in marketing operations, finance administration, procurement or a related field
• Experience managing purchase orders, invoices, budgets and vendor payments
• Experience partnering with Finance, Accounts Payable and external vendors

Skills Requirements:

• Strong Excel skills and comfort working with budgets, spending reports and financial data
• Excellent organizational skills and strong attention to detail
• Ability to problem solve and keep management informed on key developments
• Self-starter with a proactive approach to work and getting things done
• Ability to keep work on track, on budget and in scope
• Ability to work independently or with a group
• Excellent written and verbal communication skills
• Ability to build productive working relationships with Finance, Accounts Payable, vendors and cross-functional partners
• Adaptability and flexibility in a changing environment
• Proficiency in Microsoft Word, Excel and PowerPoint
• Knowledge of project management software such as Hive or Quickbase a plus

Essential Duties:

Financial Operations & Budget Management (Approximately 60%)

• Own the end-to-end purchase order process, including creation, entry, tracking, approvals and closeout
• Administer all marketing CCA and CEA requests, ensuring timely routing, approvals and documentation
• Manage invoice processing and payments in partnership with vendors and Accounts Payable
• Follow up on payment status, tracking down and resolving unpaid or delayed vendor payments
• Maintain accurate records of payment status, payment numbers and supporting documentation
• Manage monthly budget tracking and reconciliation, flagging discrepancies as needed
• Add product costs to the monthly product cost sheet and keep it current
• Maintain PO, invoice, budget and payment trackers to ensure visibility and accuracy across marketing
• Manage marketing budgets in conjunction with the project management and finance teams
• Serve as the point of contact for vendors on purchase orders, invoicing and payment questions
• Keep financial records, approvals and documentation organized, current and audit-ready

Operational Coordination & Process Support (Approximately 30%)

• Coordinate with legal on contracts, approvals and other legal matters
• Maintain vendor documentation, including certificates of insurance (COIs) and other compliance records
• Serve as an operational point of contact for external vendors and partners
• Track and maintain marketing scopes of work and vendor agreements
• Support annual planning by coordinating timelines, documentation and stakeholder inputs
• Coordinate team meetings, events and departmental logistics as needed
• Support production and photoshoot-related paperwork, including releases, credits and related documentation
• Maintain organized records and documentation across operational workflows
• Identify opportunities to improve processes, documentation and operational efficiency

Project & Operations Support (Approximately 10%)

This flexible bucket will adjust as the marketing operations team model evolves. Initial focus areas include:

• Support the Project Management team by helping flag missing, outdated or incomplete project information in Hive and other tools, and passing findings to Project Managers for follow-up
• Help maintain project reports, dashboards and documentation to support visibility and consistency across the marketing portfolio
• Provide general operational, coordination and project support as business needs and the operations model evolve

Work Environment:

• Office and/or hybrid work environment (3 days in office / 2 days remote)
• Frequent collaboration with global and cross-functional teams
• Frequently works with detailed financial and operational data
• Fast-paced environment requiring strong organization, accuracy and responsiveness
• Occasional travel as required for team meetings or events