Case Manager

Austin, TX 78752, USA Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that’s just the start of the incredible perks you’ll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender‑affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long‑term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part‑time roles! Highlights Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute. Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness. Collaboration on an inter‑disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person‑care across medical, behavioral health, pharmaceutical, research, and more! Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes. Contribution Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations. Role Overview The Case Manager will be an integral part of our healthcare team, providing comprehensive and compassionate case management services to clients. Your role involves collaborating with healthcare professionals and others as needed to address our clients’ medical, social, and emotional needs, ensuring they receive the highest quality of care. Expectations Works scheduled hours within the clinic setting as part of the internal care team, serving all Vivent patients seen in our clinic. Sometimes referred to as a Medical Case Manager. Conduct thorough assessments of clients' medical and psychosocial needs to develop individualized case management plans. Collaborate with healthcare providers to coordinate and facilitate access to medical services, ensuring a holistic approach to patient care. Perform eligibility assessments and collect eligibility proof documentation to facilitate access to grant‑funded services. Assist clients in accessing community resources, social services, support programs, and insurance coverage to enhance their overall well‑being. Act as an advocate for clients within the healthcare system, ensuring their voices are heard and their needs are met. Provide timely and effective crisis intervention services, offering support to clients facing medical, social, or emotional challenges. Maintain accurate and up‑to‑date documentation of case management activities, adhering to organizational and regulatory standards. Work closely with interdisciplinary healthcare teams, including physicians, nurses, and mental health professionals, to achieve optimal health outcomes for clients. Provide health education and support to clients, empowering them to actively participate in managing their healthcare. Assist team members in coverage and assist other service lines when necessary (examples include food pantry, prevention, telehealth rooming, front desk). Other duties as assigned. Adherence to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies. NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Knowledge Required Education: Bachelor’s degree in Social Work, Psychology, or a related field. Work Experience: Previous experience in case management preferred. Experience working in healthcare and social service systems preferred. Valid Government Issued Driver’s License required. Familiarity with coordinating and managing patient care plans, ensuring comprehensive and integrated services. Experience in providing effective crisis intervention services to individuals facing medical, social, or emotional challenges. HIV experience in a not‑for‑profit environment preferred. Technical Experience: Ability to learn multiple databases and software systems. Soft Skills: Strong interpersonal and communication skills. Empathy and understanding of diverse cultural perspectives. Ability to work independently and collaboratively within a team. Problem‑solving and decision‑making abilities. Commitment to upholding ethical standards and confidentiality. Additional Preferred Qualifications HIV experience in a not‑for‑profit environment. Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate. Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community. As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs. Starting at $51,000/annually (Depending on Experience) The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range. #J-18808-Ljbffr