Embedded Caris Operations Manager - Fort Wayne, Indiana

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Embedded Caris Operations Manager (ECOM) is responsible for managing end-to-end operational workflows and case execution in support of client precision medicine programs. This role serves as a trusted operational partner to providers, pathology teams, and internal stakeholders, ensuring reliable execution, workflow efficiency, and a high-quality provider and patient experience from order initiation through report delivery. Operating with autonomy, the ECOM owns workflow performance and case-level execution, proactively identifying and resolving issues that impact timeliness, accuracy, and overall experience.

Job Responsibilities

• Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression

• Review and verify test orders and documentation; resolve discrepancies proactively

• Coordinate with providers, clinic staff, pathology teams, and internal teams

• Monitor case status and implement corrective actions

• Maintain a primary focus on case management excellence across the full lifecycle

• Proactively resolve issues impacting case quality, turnaround time, or provider experience

• Maintain working knowledge of products, services, and platforms

• Submit required reports and documentation accurately and on time

• Serve as a primary operational partner and point of contact for providers

• Provide guidance on ordering processes, EMR workflows, and documentation

• Establish and maintain proactive, ongoing communication with providers and care teams

• Provide education on products, tools, clinical applications, appropriate patient selection, and testing indications

• Support training and onboarding of new and existing staff on workflows, systems, and procedures

• Assist providers with ordering processes and general understanding of reports within approved scope

• Reinforce standardized workflows and best practices to improve case quality and turnaround time

• Coordinate documentation management and report distribution

• Support billing-related inquiries through internal coordination

• Maintain tracking of case activity and operational metrics

• Ensure seamless coordination across all workflow touchpoints to minimize disruption

• Execute responsibilities in alignment with policies, SOPs, and regulations

• Maintain audit-ready documentation

• Identify and escalate risks impacting case integrity, turnaround time, provider experience, or patient care

• Participate in training and improvement initiatives.

• Accurately document all case activity and stakeholder interactions in CRM and internal systems

• Maintain regular communication with internal teams to share case trends, challenges, and improvement opportunities

• Share operational insights and best practices to improve execution and consistency

• Drive improvements in turnaround time, documentation completeness, and case quality

• Identify workflow inefficiencies and implement improvements

• Contribute to operational consistency and performance optimization across teams

• Additional Responsibilities (As Aligned with Program Scope)

• Support consent and documentation processes

• Assist with special case requirements

• Participate in meetings and training

• Maintain accountability for company tools, systems, and equipment

Client-Specific Customization & Site Integration

• This role is intentionally designed to be adaptable to the unique culture, expectations, and operational environment of each client site. While core responsibilities, compliance requirements, and scope-of-practice guardrails remain consistent, select elements of the Clinical Operational Specialist role may be customized to ensure optimal fit, effectiveness, and value realization.

• Customization is governed through a structured, documented process and approved by Caris leadership to protect regulatory integrity and operational consistency.

• Customizable Elements (Within Approved Guardrails)

• Site Culture & Care Model Alignment

• Adaptation of communication style, on-site presence, and daily engagement to align with the client’s clinical culture, patient population, and multidisciplinary care model.

• Role Emphasis & Coverage Model

• Adjustments in focus areas (e.g., phlebotomy-forward support, specimen processing, pathology coordination, clinic-facing execution) based on site needs, volume patterns, and approved scope.

• Operating Rhythms & Integration

• Alignment of schedules, coverage windows, escalation pathways, and interaction cadence with clinic flow, pathology operations, and care team practices.

• Client-Specific Success Metrics

• Site-level operational goals such as turnaround time improvement, redraw or QNS reduction, access optimization, documentation completeness, or patient experience support, defined at deployment.

• All customization remains subject to Caris Life Sciences’ compliance, risk, and quality standards and may not expand scope beyond approved clinical activities.

Required Qualifications

• Bachelor’s degree or equivalent experience

• 3+ years of healthcare or diagnostics experience

• 3+ years provider-facing or customer-facing experience in clinical environments

• Strong problem-solving and decision-making skills in real-time situations

• Understanding of clinic-based workflows and healthcare delivery environments

• Ability to learn and effectively use proprietary systems and platforms

• Demonstrated ability to manage complex workflows

• Valid driver’s license

Preferred Qualifications

• Oncology, molecular diagnostics, or precision medicine experience

• Experience supporting physicians in clinical environments

• Experience managing end-to-end case workflows

• Cross-functional collaboration across care teams

• Knowledge of compliance and regulatory requirements

• EMR and clinical systems familiarity

• Strong analytical and communication skills

• Clinical or office-based environment

• PHI access required

• Ability to manage multiple concurrent cases with high accuracy and attention to detail

• Ability to sit/stand for extended periods

• Periodic travel required, including possible evenings, weekends, or holidays.

Physical Demands

• Must possess ability to sit and/or stand for long periods of time.

• Must possess ability to perform repetitive motion.

• Ability to lift up to 25 pounds.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

• Periodic travel for training purposes.

Annual Hiring Range

$70,000 - $90,000

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.