Field Supervisor / Lead Caregiver - First Visit Specialist

Job Description

Job Description

Field Supervisor / Lead Caregiver – First Visit Specialist

Location: Rockford, IL
Company: All Care Rockford

When someone begins services, that moment matters. You step into a person's home at a time when they want to stay independent - and you help them do just that.

It starts with the first visit - where trust is built and the standard is set.

We are hiring a Field Supervisor / Lead Caregiver – First Visit Specialist to lead new client starts, introduce caregivers into the home, and support ongoing services in the field.

This is a hands-on leadership role - you'll guide caregivers, set expectations, and step in to provide support when needed to ensure every client experience starts strong and stays consistent. Must have community care program experience and understanding. 

• Lead first visits with new clients and families
• Introduce caregivers and ensure a smooth, confident transition into the home
• Provide hands-on support when needed (daily routines, companionship, general assistance)
• Support and guide caregivers in the field
• Step in when needed to maintain consistency and quality
• Catch and resolve issues early through strong attention to detail
• Reinforce expectations and standards across all services
• Communicate clearly with clients, caregivers, and the office

• 2+ years of caregiving, home support, or similar experience required
• Community Care Program Experience 
• Strong attention to detail and follow-through
• Calm, confident, and professional presence
• Comfortable leading and stepping in when needed
• Ability to take ownership without constant direction
• Reliable transportation for local travel

Preferred: Experience with onboarding, scheduling, or coordination

• $20–$24 per hour (based on experience)
• Full-time preferred
• Combination of field work and coordination

We are in a growth stage, and this role sits at the center of it.

• Help define how new clients are onboarded
• Help shape caregiver expectations and service standards
• Opportunity to grow into leadership as we expand

If you take pride in doing things the right way, build trust quickly, and want to help people stay independent in their own homes - we'd love to connect.