Senior Director, Human Resources

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who You Are You are a seasoned People leader who combines strategic thinking with strong operational execution. You have deep experience partnering with senior GTM leaders in high-growth, fast-moving environments and are comfortable navigating both organizational strategy and day-to-day people challenges. You are equally comfortable in executive discussions on org design and talent strategy, as you are stepping into complex employee relations situations, performance concerns, organizational change, and operational execution. You thrive in ambiguity, move with urgency, and are known for being pragmatic, hands-on, and solutions-oriented. You understand that scaling organizations requires both strong people judgment and a willingness to roll up your sleeves to drive outcomes. About the Role: As the Sr Director, People Business Partner at HighLevel, you will serve as a senior strategic partner to leaders across our GTM organization. This role is critical in helping scale the business, strengthen leadership effectiveness, and build high-performing teams while ensuring operational discipline and strong employee experience foundations. The ideal candidate will bring strong business partnership capability along with the ability to operate effectively in complex, fast-paced environments where execution, judgment, and responsiveness matter equally. You will work closely with senior leaders on organizational design, workforce planning, performance management, employee relations, change management, leadership coaching, and organizational effectiveness initiatives. What You’ll Do: Strategic Business Partnership Partner directly with the People team and their respective leadership teams to design and implement value-led talent strategies that help achieve business goals. Align HR initiatives with business priorities, ensuring a high-performance and inclusive culture. Organizational Development & Change Management Lead workforce planning, talent strategy, and change initiatives to support HighLevel’s rapid scaling. Implement solutions for organizational transformation, ensuring agility and adaptability. Champion AI-enabled ways of working across the organization, helping leaders rethink team design, workflows, productivity, and role effectiveness in a rapidly evolving environment. People & Culture Advocacy Act as a champion for company culture, employee engagement, and leadership effectiveness. Develop and drive initiatives that improve retention, performance, and career growth. Coaching & Talent Development Mentor leaders and managers, providing strategic guidance on performance management, succession planning, and team effectiveness. Design talent programs that accelerate employee growth and leadership development. Data-Driven HR & Compliance Leverage people analytics to identify trends and drive informed decision-making. Ensure compliance with labor laws and HR best practices across all operational regions. Employee Relations & Organizational Risk Management Lead and manage complex employee relations matters with sound judgment, balancing business needs, employee experience, and organizational risk. Partner with Legal and leadership teams on sensitive investigations, performance concerns, escalations, policy interpretation, and organizational actions. Build leadership capability in handling feedback, accountability, performance rigor, and difficult conversations effectively. What You’ll Bring: 15+ years of progressive HRBP or HR generalist experience, including significant experience partnering with senior GTM leaders in high-growth technology organizations, with exposure to globally distributed teams and hands-on experience supporting organizations across both India and the United States. A thought leader with deep, strategic expertise across various HR disciplines, including workforce planning, organisation design, career management, leadership coaching, performance management and employee engagement Demonstrated experience managing complex employee relations matters, organizational change, and leadership escalations with sound judgment and maturity. Strong business acumen and the ability to develop and implement strategic HR initiatives that drive business success. Strong analytical skills with the ability to leverage data to make informed decisions that align with business goals. Ability to thrive in a fast-paced remote first global environment, managing multiple stakeholders and projects concurrently. Demonstrated success in partnering with senior leadership to drive strategic initiatives. Excellent interpersonal and communication skills, with the ability to influence and build trust with senior leaders. Demonstrated ability to help leaders navigate evolving ways of working, including the adoption of AI-enabled tools and more efficient operating models. Experience in coaching and mentoring leadership at all levels of the organization The salary range for this position is $247000 - $315000 annually. (Bonus Pay included) Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. #LI-Remote #LI-SM1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.