Telecommunications Administrator

Telecommunications Administrator

The King County Library System is seeking a Telecommunications Administrator to support all phone, paging, emergency alert, and related systems.

As the Telecommunications Administrator, you will have the opportunity to:

• Support a phone system modernization effort that impacts 1000+ library staff working across 50+ locations
• Launch and support a Mobile Device Management implementation
• Collaborate with a talented IT team dedicated to supporting our communities

This is a perfect position for you if you are an experienced IT telecommunications professional with a drive to serve the public.

Applicants must attach a current resume and cover letter which addresses why they are interested in the position and how they meet the qualifications listed.

About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.

Need an accommodation to apply or interview? Call View phone number on click.appcast.io or email View email address on click.appcast.io.

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Essential Duties:

• Oversees day-to-day activities of KCLS's infrastructure technologies, to ensure that the overall infrastructure is well-maintained and operating smoothly.
• Performs regular check-ups, manages updates, and diagnoses and fixes issues.
• Participates in the installation, monitoring, maintenance, support, and optimization of all infrastructure technologies.
• Plans KCLS-wide infrastructure changes and coordinates change management including configuration, documentation, communications, and maintenance.
• Follows standard operating procedures and measures performance vs. key performance indicators.
• Develops statistical tools and measurement criteria as directed.
• Consults and advises on existing or emerging infrastructure technology products regarding the feasibility, standardization of, and financial impact to the organization.
• Supports the organization to configure and implement labor compliance and policy matters related to KCLS's infrastructure.
• Demonstrates the feasibility of system configuration through development of proof of concepts or implementing test systems.
• Tracks security issues compromising KCLS's infrastructure and identifies intrusions into the KCLS system.
• Defines and maintains documented procedures for the effective installation, configuration, operations, and management of infrastructure technologies.
• Partners with ITS team members, other stakeholder departments, and business users to perform assessments, analyze and troubleshoot complex issues and develop improvements to KCLS's network and computer system hardware, software, and related systems ecosystem to meet KCLS business requirements.
• Ensures infrastructure technologies and new integrations meet all requirements and specifications and are compliant with KCLS policies, procedures, and standards as well as data protection laws.

User Admin, Systems, Network:

• Implements and supports system hardware, operating systems, software systems, core network infrastructure, and storage systems.
• Ensures site reliability within clusters/virtual machine's and SolarWinds monitoring critical infrastructure.
• Facilitates capacity planning, monitoring, and managing resources within the Data Center environment.
• Maintains user and systems account management of Microsoft Windows infrastructure, including on premise applications along with the integration with cloud-based applications such as Office 365 and Web HelpDesk.
• Manages systems login access, permissions, account management and maintenance for all Microsoft 365 products access, licensing, and security, including troubleshooting access and permissions for all staff. Oversees C200 tokens and management.
• Network lead on construction projects that include reviews of wring designs and installation, determination network equipment such as routers switches and Access Points in coordination with outside vendors.

Telephony:

• Designs, configures, stages, and implements Cisco switching and VOIP infrastructure across multiple enterprise environments and team member locations, both remotely and on-site.
• Manages cell service (voice and data) with various service providers for KCLS team members.
• Manages announcements and paging system.

Secondary Duties:

• Reviews service billings for all KCLS, ensuring invoice accuracy, resolving issues, and timely payment.
• Supports Requests for Proposal (RFPs), Requests for Quotes (RFQs) and purchase requests for various infrastructure projects.
• Leads the design of user-friendly processes, guidelines, and documentation, reviewing software and vendor documentation to ensure feature functionality requirements are delivered.
• Contributes to ITS team member meetings and planning sessions.
• Trains software users.
• Participates in, facilitates. And/or leads assigned committees.
• Performs other related duties as assigned.

Core Competencies:

Organizational Competencies

Customer Focus

Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.

Ethics, Values and Judgement

Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organization's values, moral principles, and accountability through behavior, character, and action. Defends intellectual freedom and confidentiality.

Professional and Technical Knowledge

Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.

Job Specific Competencies

Work Quality

Inspires and strives for excellence in all aspects of work including setting high standards of performance for self and others; ensures that results are complete and accurate; exhibits attention to detail.

Accountability

Holds self, direct reports, and others accountable for achieving intended outcomes; follows up and monitors progress to ensure that things stay on track; models organizational values and norms.

Organizing and Planning

Establishes courses of action for self, can influence others to ensure that work is efficient, appropriately sensitive to real restraints on time and resources. Willing to take