Healthcare Account Manager

• Salary $65,000 - $75,000 plus bonus opportunities
• Country United States

Job Description

Account Manager

MindCare Solutions is a leadingprovider of behavioral health services to long-term care communities,hospitals, emergency departments and outpatient clinics. We are seeking a highlyorganized Healthcare Account Manager to work in our Brentwood, TNoffice. This position will assist our account operations throughout the nation.

Position Summary

• Manage relationships with multiple customers, ensuring high levelsof satisfaction and effective communication
• Responsible for meeting metrics around encounters and growth incurrent accounts
• Implement and oversee services for various behavioral healthentities, including FSEDs, EDs, and Inpatient facilities
• Provide workflow and technology education to the facility staff
• Train physicians on the use of internal and customer-specificexternal applications, providing support and guidance as needed
• Review, update and manage physician schedules in coordination withcustomer needs to ensure appropriate coverage requirements are met
• Serve as primary point of contact for physician inquiries/needsand provide timely solutions
• Approve, audit and review timesheets that physicians submit
  
• Perform data analysis on patient volume at facilities anddivisions, identifying gaps in service and making recommendations for improvement
• Collaborate with internal teams to enhance service offerings andsupport customer goals
• Stay up to date with industry trends and best practices, ensuringcompliance with relevant regulations and guidelines
  
• Full health andwellness (Medical, Dental, Vision)
  
• Flexiblespending account
  
• 401K with 2%match
  
• Voluntarylife/AD&D, short/Long term disability
  
• PTO
  

Requirements

• Bachelor's degree in nursing preferred. Will also considerhealthcare administration, business, or a related field
  
• 3-5 years of experience in account management, healthcare, or arelated field, preferably in behavioral health
  
• Strong interpersonal and communication skills, with the ability tobuild and maintain relationships
• E xcellent organizational and time management skills, with theability to manage multiple tasks simultaneously
• Proficiency in data analysis and reporting, with experience usingdata visualization tools
• Strong understanding of healthcare systems, processes, andregulations.
  
• Ability to work independently and as part of a team, adapting tochanging priorities and customer needs
  
• Experience with training and onboarding users on softwareapplications
• Highly proficient in Excel, Word, PowerPoint, and other Microsoft365 applications Up to 50% travelrequired

MindCare Solutions is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.