Services Program Manager - LM2500 Aeroderivative

LM2500 Services Program Manager

The LM2500 Services Program Manager will report into the LM2500 Aeroderivative Platform Leader and will be responsible for owning Services lifecycle (introduction through sunset) driving strategic integration of programs across various functions (Global Supply Chain, Logistics, Field Services, Parts COE, AAJV, Services MYA & Project Execution) and ensure successful launch.

Essential Responsibilities

• Lead cross-functional collaboration across Engineering, Supply Chain, Logistics, Field Services, Commercial, and other Gas Power functions to ensure Services launch readiness, quality, delivery, and alignment with business financial objectives.
• Own Services readiness for NPI programs and fleet issues, including field tooling, training, repair development, product/service manuals, field procedures, Approval to Quote (ATQ) documentation, and Installation & Commissioning (I&C) readiness.
• Develop and execute investment and industrialization strategies for new repairs, manufacturing/service capabilities, and Level 2 and Level 3 service facility upgrades in partnership with AAJV and other key stakeholders.
• Lead repair, field-fix, RAM, and CM&U (customization, modification and upgrade) programs, driving execution against safety, quality, delivery, and cost (SQDC) objectives.
• Own and drive improvement of fleet reliability and availability metrics, including MTBFO, by partnering with CSLs, Reliability, Engineering, and other functions to address systemic product and fleet issues.
• Lead implementation and fleet compliance for Service Bulletins (SB) and Product Bulletins (PB); support parts forecasting for critical service actions based on regional events and fleet requirements.
• Partner with MYA and Commercial teams to develop service commercial models, cost catalogs, ATAs, repair-cost assumptions, scrap-rate expectations, maintenance intervals, and related commercial strategies; manage customer communications regarding significant fleet issues.
• Support the NPI pipeline and program execution, including resource and P&E requirements, manufacturing and sourcing risks, supplier/parts obsolescence, and Cost of Poor Quality (COPQ) reduction initiatives; provide updates on key quality and execution workstreams through established operating rhythms.

Qualifications/Requirements

• Bachelor's degree in Engineering, Business, or a related discipline.
• Minimum of 8 years of cumulative relevant experience, including at least 5 years of experience with gas turbine technology or a similar industry and at least 4 years in a leadership role within a product line, engineering, or program/project management.

Desired Characteristics

• Prior experience in or working with services operational and execution teams preferred
• Effective team building and problem-solving abilities
• Ability to "blue sky" to solve problems, creativity
• Strong oral and written communication skills, including executive level presentation skills
• Strong interpersonal and leadership skills
• Able to interface effectively with all levels of the organization
• Experience working in a global environment
• Knowledge and understanding of Product line technology, processes is a distinct advantage
• Strong change agent with particular focus on executing efficiently in a complex, diverse and dynamic cross-functional global team
• Outstanding technical, business & financial analysis skills
• Deep knowledge of the power generation marketplace
• The candidate will have demonstrated ability in the following areas: leadership and influence, strategy