Customer Service Coordinator

Company Description

Sunward Flag Company LLC is a family-owned flag manufacturer and flagpole company based in San Diego, California, with more than 25 years of experience serving customers across the United States and internationally. The company specializes in custom, hand-sewn and appliqu flags, including military flags, guidons, Pride flags, large-format flags, specialty flags, and flags for organizations, schools, businesses, communities, and individuals. Sunward Flag is known for combining traditional craftsmanship with custom manufacturing expertise and personalized service, focusing on projects that require creativity, precision, and tailored solutions. In addition to flags, the company provides residential and commercial flagpoles, installation, repair, maintenance, and hardware services throughout San Diego and Southern California. Sunward Flag takes pride in being a hands-on manufacturer where customers work directly with team members who understand every aspect of flag design, production, and care.

Role Description

The Customer Service Coordinator is a full-time, on-site role based in San Diego, CA. This role is responsible for handling customer inquiries by phone, email, and in person, providing information about products, services, and order status. The coordinator will assist with order entry, tracking, and updates, ensuring accurate documentation and timely communication with customers and internal production teams. Daily responsibilities include resolving customer issues, coordinating with manufacturing and installation staff, maintaining customer records, and supporting scheduling for flagpole services. The ideal candidate will have excellent communication skills, strong organizational abilities, graphic design experience, and a proactive approach to problem-solving.

Qualifications

• Ability to deliver strong Customer Service and Customer Support in a fast-paced, hands-on manufacturing environment.
• Experience working in customer-facing roles; background in manufacturing, retail, or service coordination is beneficial.
• Strong organizational, time management, and problem-solving abilities, with proficiency in basic computer and office software.
• Proficiency in Google Suite
• Experience with Quickbooks or CRM software (preferred)
• Graphic design experience (Corel or Adobe Suit) (plus)
• Comfort working on-site in a small team environment and collaborating across departments.
• High school diploma or equivalent required; additional education or training in customer service or business is a plus.