Customer Success Manager

Job Description

Job Description

Customer Success Manager Job Description
Summary

The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of SlicedHealth solutions. This role focuses on optimizing revenue cycle processes in the healthcare industry while partnering with cross-functional teams to drive adoption of contract management, business analytics, and price transparency solutions. The position requires strong communication, organizational, and technical skills, as well as an understanding of healthcare revenue cycle management and contract management principles.

Responsibilities

• Communicate product value and outcomes while assisting clients with system questions, issue resolution, and maintenance.
• Provide ongoing support for contract management systems, including troubleshooting, data connection setup, and user support.
• Deliver training and education on system functionality, best practices, and process improvements to support strong system adoption.
• Collaborate with cross-functional teams—such as revenue cycle, finance, legal, and IT—to gather requirements and optimize solutions.
• Work with IT and vendor partners to troubleshoot and resolve technical issues.
• Assist with audits to ensure data accuracy, contract compliance, and system integrity.
• Stay current with industry trends and best practices in healthcare revenue cycle management, contract management, and price transparency.
• Participate in revenue cycle optimization, contract negotiation efforts, and process improvement initiatives.

Qualifications

• 3–5 years of experience in healthcare revenue cycle management, contract management, or a related field.
• 2–5 years of experience in customer success or account management.
• Bachelor’s degree in healthcare management, business administration, or a related field.
• Strong understanding of healthcare revenue cycle processes, including contract negotiation, reimbursement, and claims management.
• Proficiency with data analysis, reporting, and visualization tools.
• Excellent written and verbal communication skills, with the ability to translate complex concepts for various audiences.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Ability to work independently or collaboratively, demonstrating initiative and self-motivation.
• Knowledge of regulatory requirements such as HIPAA and Stark Law (preferred).
• Experience with Price Transparency regulations (preferred).
• Prior Customer Success Management experience in a SaaS company (preferred).
• Ability to adapt to evolving technology and continuously enhance subject matter expertise.