Resident Services Coordinator

Job Description

Job Description

The Park at Franklin is a 648-unit garden style apartment community looking for a Resident Services Coordinator to join their team. This position is primarily responsible for performing all activities related to maintenance administration and coordination.

Duties & Responsibilities:

• Respond promptly to resident phone calls and emails.

• Accurately log and route service requests; schedule maintenance and follow up with residents.

• Assign work orders to technicians and maintain the make-ready board.

• Walk completed unit turns, create punch lists, and conduct pre-move-in inspections to ensure lease compliance.

• Coordinate vendor scheduling for turns and extermination services.

• Schedule and accompany inspectors for Certificate of Occupancy (CO) inspections; handle related paperwork and payment requests.

• Collaborate with leasing and turns staff to coordinate move-ins.

• Conduct periodic unit inspections and arrange necessary maintenance.

• Process purchase orders and invoices.

• Maintain resident files, property data, and company confidentiality.

• Support resident satisfaction efforts through follow-ups and communication.

• Work closely with the Property Manager and team to enhance service quality and operational efficiency.

• Represent the company professionally; maintain positive relationships with residents, vendors, and team members.

• Demonstrate initiative, problem-solving, and ability to work independently.

• Uphold Fair Housing laws and company policies.

• Assist with marketing efforts and general property support as needed.

• Must have reliable transportation for company errands.

• Flexibility with schedule and willingness to perform additional duties as assigned.

Background & Drug Screening Required