Housekeeping Supervisor

Job Description

Job Description

Housekeeping Manager

About Us

Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Job Description

Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions for the hotel housekeeping department. You will lead your own department while working the the hotel GM and AGM.

Benefits

• Paid time off and holidays
• Dental, & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Accidental Insurance
• Hospital Indemnity
• Critical Illness
• Flex Spending Account
• Incentives
• Employee Lunches
• Associate of the Quarter and Associate of the Year

Essential Job Functions:

•Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.

• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to  the Front Office, according to hotel standards.

• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.

• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.

• Maintain key control.

• Handle items for "Lost and Found" according to the standards.

• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.

• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.

• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.

• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services

Manager, according to standards.

• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until

completed.

• Assist with training of housekeeping staff.

• Ensure completion of cleaning projects on a biannual basis.

• Ensure overall guest satisfaction.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an

attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary

according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and

nametag.

• Comply with company Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as

necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate

objectives.

Equal Opportunity Employment

SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.