Customer Onboarding Specialist

ALLO Telecom Onboarding Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

We are looking for a professional who can ensure the success of onboarding new customers by collaborating with multiple teams to guarantee customer satisfaction. This role is perfect for a detail-driven go-getter who wants to positively contribute to our team's success and increase their knowledge in the telecom space. Knowledge and experience are essential, but character is just as important. When we peruse your resume, we're most impressed by someone with a customer service background who has a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. If going the extra mile doesn't make you sweat, let's talk business together.

Responsibilities:

• Organize daily tasks by checking the status of service orders, scheduling customer installations, performing account provisioning and phone porting
• Develop and maintain knowledge of latest best practices and ALLO deployments to best support our customers.
• Handle incoming calls from customers and technicians, while also making outbound calls to coordinate installations and site surveys.
• Collaborate closely with internal provisioning and installation teams, as well as third-party vendors, to ensure seamless business installations from start to finish.
• Exceed customer expectations by delivering passionate and exceptional service.
• Multitask effectively to handle various responsibilities and maintain a high level of productivity.

Education/Experience:

• High school diploma or equivalent.
• Post-Secondary education strongly preferred.
• At least 3 years of previous customer service experience
• 1-2 years of experience in a role involving light project management or project coordination, with a proven ability to manage competing priorities.

Skills / Knowledge / Abilities:

• Excellent verbal and written communication skills, with a strong focus on customer service.
• Has experience and knowledge of Telecom, networking, MSP and/or security industry.
• Advanced computer skills
• Ability to learn new concepts quickly and solve problems logically.
• Strong organizational and multitasking abilities.
• Self-directed and able to handle confidential information.
• Be technical in nature, having an interest in all aspects of telecommunications.
• Ability to challenge the status quo with a focus on continuous improvement.

Working Conditions:

• In office with travel to ALLO markets as needed

Requirements:

• Raise objects up to 25 lbs.
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess/maintain Commercial Driver's License (CDL)
• Travel requirement

Get ready to plug into the perks at ALLO:

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at View email address on click.appcast.io.

ALLO is a Drug Free and Tobacco Free Workplace.