Document Production Associate

Document Production AssociateSalary: £26,500 per annum, plus 30% shift allowance(total £34,450)Location: Edinburgh, EH3 8EJContract: Full Time, PermanentShifts: 40 hours per week, Tuesday - Saturday, 12am until 9am with 1 hours unpaid breakWork model: HybridWilliams Lea seeks a Document Production Associate to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of roleThe Document Production Associate position is responsible for providing word processing and/or document production services for our clients.Key responsibilitiesUtilise appropriate logs and/or tracking software for all document production workThoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecyclePerform work in document production, proofreading, intake and workflow coordination functions, as neededUse established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfactionDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Communicate with team members, lead, supervisor or client on job or deadline concernsMeet contracted deadlines for service delivery to our clientsTroubleshoot basic software or hardware problemsHelp to foster a proactive environment of continuous service enhancement and relationship building with the clientPerform quality assurance on work, as requestedAdhere to Williams Lea policies, in addition to client policiesUse equipment and supplies in a cost-efficient mannerPersonal attributesMinimum 1 year document production experience preferably in a legal, banking or large corporate environmentSkilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skillsFamiliar with other software programs for editing and/or creating documentsStrong attention to detail; able to work on multiple projects simultaneouslyMust have good organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or confidential documents and informationAble to exercise good judgment to make decisions that conform to business needs and policyGood problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelAbility to maintain professional composure when working with immediate deadlinesAbility to work both independently and collaboratively as part of a teamAbility to work in a fast paced environmentAbility to communicate professionally both verbally and in writingMust be self-motivated with a positive attitudeProven customer service skills are required in order to create, maintain and enhance customer relationshipsRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at View email address on click.appcast.io(we do not accept applications to this email address).View our Privacy Notice £34,450.00 per yearWork Location: In person #J-18808-Ljbffr Williams Lea