Client Delivery Executive II - Hybrid

The Customer Delivery Executive (CDE) is required onsite (Hybrid) at New York or New Jersey Location. The CDE is accountable for end‑to‑end service delivery, client relationship management, and operational excellence across multiple service domains. The role ensures consistent delivery against contractual commitments, drives customer satisfaction, and leads cross‑functional teams to meet business and financial objectives. Role Responsibilities Ticket Management and meeting SLAs Reporting, budgeting, cost management and invoicing Weekly, monthly and quarterly reviews with the customer Staffing / resource management Address customer escalations Manage all service / practice domains (e.g., infrastructure, cloud & security, end‑user services, applications, BPO, data & analytics, consulting) Establish and maintain positive client relationships with executive and managerial level clients Manage programs, projects, and provide direction and guidance in adhering to client and internal delivery processes, frameworks, workflows, and requirements Support new business opportunities Provide direction and guidance for administration and results for multiple departments within a function or work area Translate business plans into objectives and exercise latitude in managing operations Accomplish results through the efforts of subordinate manager and matrixed resources Integrate deep professional understanding and subject‑matter expertise Develop complex solutions to business problems or customer engagements through in‑depth analysis, coordination and negotiation with key decision makers Use experience, innovation and judgement to make decisions Required Qualifications 12+ years of experience in IT service delivery, managed services, or client‑facing delivery roles 5+ years in leadership or managerial roles overseeing cross‑functional or multi‑tower teams Proven experience managing end‑to‑end service delivery in complex, enterprise environments Preferred Skills, Qualifications, & Competencies Excellent communication, negotiation, and influencing skills Strong analytical and problem‑solving capabilities Advanced organizational and time management skills Ability to develop and execute complex operational and strategic plans Strong decision‑making skills using experience, data, and business judgment Experience working within large global service providers or managed services environments (e.g., NTT DATA‑type model) Familiarity with ITIL or similar service management frameworks Experience supporting business growth, renewals, or new deal pursuits Ability to work in a hybrid model (onsite in New York or New Jersey) Willingness to engage closely with client teams and leadership in a high‑visibility delivery role Compensation range: $121,1260 – $269,000. Salary may vary based on location, experience, and qualifications. Eligible for incentive compensation based on performance. Benefits include medical, dental, and vision insurance with employer contribution; flexible spending or health savings account; life and AD&D insurance; short and long‑term disability coverage; paid time off; employee assistance; participation in a 401(k) program with company match; and additional voluntary or legally required benefits. NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. For our EEO Policy Statement, please click here. #J-18808-Ljbffr NTT DATA, Inc.